IT Help Desk Analyst I - Fast, Friendly End-User Support

Yuhaaviatam of San Manuel Nation; Highland (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Yuhaaviatam of San Manuel Nation is hiring a Service Desk Analyst I in Highland, California. This position requires providing high-quality support to end users through various channels including phone, email, and in-person. Key responsibilities include troubleshooting technical issues, prioritizing service requests to meet SLAs, and maintaining documentation of tech solutions.

The ideal candidate must possess a High School Diploma (GED) and ideally an Associate’s degree in Computer Science. One year of IT experience is mandatory, with a preference for those who have worked in the Casino or Gaming industry. This role offers an opportunity to develop help sheets and contribute to knowledge base articles.

Qualifications

• Minimum one year of IT work experience required.
• Ability to solve technical problems effectively.
• Experience in Casino or Gaming industry preferred.

Responsibilities

• Provide first-contact support via multiple channels.
• Prioritize incidents and escalate as needed.
• Deploy software and develop help articles.

Skills

IT Service Desk Experience

Customer Service Skills

Analytical Skills

Written Communication

Problem Solving

Education

High School Diploma or GED

Associate’s degree in Computer Science

Tools

Diagnostic Utilities

Remote Assistance Tools

Job description

Yuhaaviatam of San Manuel Nation is hiring a Service Desk Analyst I in Highland, California. This position requires providing high-quality support to end users through various channels including phone, email, and in-person. Key responsibilities include troubleshooting technical issues, prioritizing service requests to meet SLAs, and maintaining documentation of tech solutions.

The ideal candidate must possess a High School Diploma (GED) and ideally an Associate’s degree in Computer Science. One year of IT experience is mandatory, with a preference for those who have worked in the Casino or Gaming industry. This role offers an opportunity to develop help sheets and contribute to knowledge base articles.