Desktop Support Analyst I – End-User Tech & Helpdesk

Vituity; Modesto (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Superior health plan options

401(k) retirement savings with company match

Generous paid time off

Student Loan Refinancing Discounts

Professional and Career Development Program

Job summary

Vituity in Modesto, CA, is seeking a Desktop Support Analyst I responsible for handling and documenting Service Desk tickets related to PC hardware and software. The role requires troubleshooting skills, with a focus on providing 2nd level support and managing various IT projects.

The ideal candidate possesses a 4-year degree, CompTIA A+ certification, and 2-4 years of desktop support experience. Strong benefits include health plans, generous PTO, and 401(k) matching.

Qualifications

• Minimum 2 to 4 years' experience in Desktop support/Service desk.
• Ability to multitask effectively during busy times.
• Knowledge of Vituity IT operational and security policies.

Responsibilities

• Fielding and documenting Service Desk tickets.
• Installation and maintenance of business software.
• Provide 2nd level support for Service Desk Technicians.

Skills

Desktop support

Service Desk operations

PC hardware troubleshooting

Microsoft Windows

Active Directory

Office 365

Education

4-year degree in a relevant field

Comptia A+ certification

ITIL Foundation training

Tools

VMWare

Adobe Acrobat

Job description

Vituity in Modesto, CA, is seeking a Desktop Support Analyst I responsible for handling and documenting Service Desk tickets related to PC hardware and software. The role requires troubleshooting skills, with a focus on providing 2nd level support and managing various IT projects.

The ideal candidate possesses a 4-year degree, CompTIA A+ certification, and 2-4 years of desktop support experience. Strong benefits include health plans, generous PTO, and 401(k) matching.