Help Desk Specialist - 177587

Zachary Piper, LLC; Kansas City (MO); Presencial; USD 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full Benefits

Descripción de la vacante

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program supporting the Department of the Navy in Kansas City, MO. The role starts on night shift with potential shift preference after a few months.

Responsibilities include end-user desktop support for a large enterprise network, troubleshooting IT issues, and providing timely ticketing system updates. Active Secret clearance and Security+ are required for this position.

Formación

• Must have active Secret Clearance.
• 1+ years of IT experience.
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
• Experience with troubleshooting, ticketing systems, and IT device support.

Responsabilidades

• Assist with IT support for devices including laptops, desktops, printers, mobile phones, and other network devices.
• Resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Work with employees and officials to troubleshoot and resolve technical issues.
• Execute operations in support of the Enterprise Service Desk.
• Meet service goals by opening/closing tickets, executing scripts, and answering calls.

Conocimientos

IT support

End-user support

Troubleshooting

Ticketing systems

Educación

CompTIA Security+ Certification

CCNA Security

CySA+

Active Secret Clearance

Herramientas

Remedy

ServiceNow

Descripción del empleo

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• 1+ Years of IT experience
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $50,000 - 55,000/year

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