IT Help Desk Analyst

Integra Mission Critical; United States; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Education assistance

Job summary

Integra Mission Critical seeks an IT Help Desk Technician in Houston to assist customers with hardware and software issues. The role involves remote and in-person support, guiding users through configuration and troubleshooting to resolve problems efficiently.

Responsibilities include incident response, device imaging, documentation, and collaborating with cybersecurity on tooling. Candidates should have Windows expertise and strong customer service skills.

Qualifications

• High school diploma or GED required.
• Familiar with basic networking and troubleshooting.
• Experience with Windows operating systems.

Responsibilities

• Respond to tech inquiries via email, chat, phone or in person.
• Provide user support by researching, troubleshooting and maintaining workstations.
• Assist in implementing ConnectWise Manage and control solutions.
• Work with Cybersecurity team to maintain and rollout tools.
• Prepare new devices or reimage existing devices (roughly 3 or fewer per week).
• Maintain inventory of devices in our tracking system.
• Document solutions and create client-facing training materials.
• Follow up with customers to ensure satisfied service.

Skills

Networking basics

Windows proficiency

Customer service

Education

High school diploma GED or equivalent

Tools

Windows OS

ERP familiarity

Job description

Location Houston Department DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems hardware and software The technician will work with customers remotely and in person guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency Standout candidates will be excellent problem solvers with outstanding communication and customer service skills

What you will do

• Respond to tech inquiries via email through online chats over the phone or in person
• Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstations in good performance
• Help to implement and maintain ConnectWise Manage and control solutions
• Work closely with Cybersecurity team to maintain and rollout tools
• Help in the preparation of new devices or reimage existing devices estimated of 3 or less new devices per week
• Maintain updated inventory of devices in our Inventory tracking system
• Provides answers to clients by identifying problems researching answers and guiding clients through corrective steps
• Improves client references by writing and maintaining documentation
• Participates in development of client training programs by identifying learning issues and recommending instructional language
• Accommodates client disabilities by recommending devices and techniques
• Improves system performance by identifying problems and recommending changes
• Updates job knowledge by participating in educational opportunities and maintaining personal networks
• Accomplishes information systems and organization mission by completing related results as needed
• Follow up with customers to ensure satisfactory service

Required Qualifications

• High school diploma GED or equivalent
• Knowledge of and familiarity with basic networking protocols hardware and ability to troubleshoot and resolve network issues
• Exceptional proficiency with Microsoft Windows operating systems
• Familiarity with manufacturing processes MS Windows Office and ERPs software is a plus

Preferred Qualifications

• Prior information technology or systems administration experience preferred
• Network related certification is a plus
• Familiarity with ERP systems is a plus

How we support you

• We believe your best work happens when you feel supported professionally personally and financially
• Performance driven rewards
• Competitive pay with incentive opportunities that recognize your results and contributions
• Comprehensive healthcare Medical dental and vision coverage that supports you and your familys total well being
• Security and peace of mind Life and disability insurance programs that provide protection when it matters most
• Flexible benefits options A variety of voluntary benefits so you can personalize coverage to fit your needs
• Time to recharge Generous paid time off to relax travel and maintain a healthy work life balance
• Investing in your growth Education assistance and tuition support to help you build skills and advance your career
• Planning for the future Retirement and savings programs that help you achieve long term financial confidence

Come build with us At Integra were driven by a vision to transform the data center industry We specialize in delivering optimized turnkey solutions that bring together speed quality and reliability helping our clients build and operate the mission critical infrastructure that powers todays digital world Integra is a vertically integrated company owning and managing every phase of the process from site selection and design to manufacturing procurement commissioning and warranty This approach allows us to move faster solve challenges more efficiently and deliver exceptional outcomes for our partners What truly sets Integra apart is our people We are a team of problem solvers engineers builders and operators who thrive on tackling complex challenges and delivering results Our culture values collaboration accountability and continuous improvement because in a rapidly evolving digital landscape excellence and adaptability matter Joining Integra means being part of a company that is shaping the future of data center infrastructure If youre passionate about innovation impact and building systems the world depends on youll find the opportunity to grow and make a difference here

Equal Opportunity Statement

Integra provides equal employment opportunities for all people No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law If you are a qualified applicant who requires reasonable accommodation to complete a job application pre employment testing a job interview or to otherwise participate in the hiring process please contact talentacquisitionintegracom