IT Help Desk Analyst

WOCS - Wendy’s; Las Vegas (NV); On-site; USD 48,000 - 64,000; Full time

Job summary

WOCS - Wendy’s is seeking an IT Field Tech to install and support networks across 198+ locations in nine states, reporting to the Director of IT. The role involves troubleshooting Windows workstations, supporting NCR Aloha POS, and performing onsite visits as needed.

Candidates should be comfortable with travel (likely 1–2 weeks at a time), remote access, cabling, and basic network concepts. Prior POS experience and A+ certification are preferred.

Qualifications

• Experience supporting Windows 10/11 workstations and laptops.
• Familiarity with POS systems, especially NCR Aloha.
• Basic TCP/IP networking and Wi‑Fi knowledge.
• Experience using remote access and help desk tools.

Responsibilities

• Support NCR Aloha POS systems at 198+ locations.
• Provide phone, remote, and onsite user support.
• Repair and upgrade computers and laptops; build/deploy systems as needed.
• Install software per IT specifications.
• On-call for after-hours remote/onsite support (weekends).
• Install and terminate network and camera cabling; support network cabinets.

Skills

Windows troubleshooting

NCR Aloha POS

Network basics

Remote access tools

Help Desk software

Education

A+ certification

Tools

LogMeIn

Job description

This position is for an IT Field Tech of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.

Roles and Responsibilities

• Support the NCR Aloha POS systems.
• Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits.
• Repair and upgrade computers and laptops as needed.Build and deploy new systems when required.
• Install software applications to IT department specifications.
• On-call rotation:providing remote and onsite support after normal business hours as needed.This is a seven-day responsibility – most of which is on the weekend.
• Pull and terminate network cable runs and camera cable runs as needed.
• Install network cabinets and network related equipment.
• Support our digital surveillance environment (cameras, DVRs, etc.).
• Assist the Director of IT with various projects.

Core Experience

• Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process.
• PC hardware repair experience.
• MS Office Suite Products.
• Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.Demonstrate (explain) IPV4 networks and what the different configuration components mean.
• Desktop/server remote control software experience.
• CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting.
• Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages.
• General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing).
• Help Desk Ticketing System.

Preferred Experience

• A+ certification.
• Point of Sale device/system experience.
• Headset/Speed of Service equipment.

Non-Technical Skills

• Self-motivated.
• Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips.
• Team player, personable, energetic, approachable.
• Ongoing willingness to learn and assist with documentation.
• Ability to drive a car, their own car, and has a good driving record.
• Outstanding and professional customer service skills; be very comfortable conversing with customers.
• General knowledge of tools/power tools, ladders.
• Ability to lift 50 lbs.
• Comfortable accessing building roofs.

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