Customer Service Specialist

Aston Carter; Naperville (IL); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Aston Carter is seeking a detail-oriented operations coordinator with strong customer service skills in Naperville, IL. This hybrid role focuses on coordinating with providers, managing workflows, and following up to move service requests forward effectively.

You will handle routine and non-standard service requests, maintain provider records, and collaborate with internal teams to ensure timely completion.

Qualifications

• 3+ years of experience in customer service, operations, coordination, or claims-related roles within an office environment.
• Strong problem-solving skills and the ability to navigate complex or uncommon situations.
• Clear, professional communication skills with strong attention to follow-up.
• Comfort working in a fast-paced, detail-driven environment.
• Proficiency with Microsoft Office, especially Excel and Word.
• Adaptability, reliability, and a proactive work ethic.
• Experience with CRM systems (Salesforce preferred).

Responsibilities

• Serve as a primary point of contact for provider questions, documentation, and service follow-up.
• Manage inbound and outbound calls, emails, and provider-related paperwork.
• Maintain accurate provider profiles and records within internal systems.
• Partner with internal teams to support workflow management and handle overflow requests.
• Build and maintain strong working relationships with providers, vendors, customers, and teammates.
• Identify and engage new provider partners as needed to meet service demands.
• Track and document activities, updates, and requests in multiple systems.
• Review open service requests proactively and follow up to ensure timely completion.
• Facilitate urgent or emergency service needs by coordinating between customers and contractors.
• Research and onboard new contractors for one-time or special service arrangements.
• Negotiate terms for non-standard, time-sensitive, or complex service requests.
• Dispatch work orders in accordance with established guidelines.
• Respond promptly to internal and external inquiries regarding service status
• Prepare reports, data requests, and system updates using platforms such as Agent Desktop and CMS.
• Adhere to all company policies and operational procedures

Skills

Customer service

Problem solving

Communication

Detail oriented

Microsoft Excel

Microsoft Word

CRM systems

Tools

Salesforce

Microsoft Office

Job description

What We’re Looking For

• 3+ years of experience in customer service, operations, coordination, or claims-related roles within an office environment
• Strong problem-solving skills and the ability to navigate complex or uncommon situations
• Clear, professional communication skills with strong attention to follow-up
• Comfort working in a fast-paced, detail-driven environment
• Proficiency with Microsoft Office, especially Excel and Word
• Adaptability, reliability, and a proactive work ethic
• Experience with CRM systems (Salesforce preferred)

Hybrid | Corporate Office Environment

This role follows a standard business schedule of either 8:30 AM–5:00 PM or 9:00 AM–5:30 PM or 9:30 AM- 6:00 PM

You will be able to work from home on Mondays and Fridays.

This role is ideal for someone who enjoys organizing details, solving service-related challenges, and building strong professional relationships.

You’ll help ensure service requests move forward smoothly by coordinating with providers, managing service workflows, and following up to keep work on track. While this is not a call-center role, you can expect a moderate volume of daily calls (approximately 10–25 inbound and outbound calls) as part of ongoing coordination and follow-up.

What You’ll Do

• Serve as a primary point of contact for provider questions, documentation, and service follow-up
• Manage inbound and outbound calls, emails, and provider-related paperwork
• Maintain accurate provider profiles and records within internal systems
• Partner with internal teams to support workflow management and handle overflow requests
• Build and maintain strong working relationships with providers, vendors, customers, and teammates
• Identify and engage new provider partners as needed to meet service demands
• Track and document activities, updates, and requests in multiple systems
• Review open service requests proactively and follow up to ensure timely completion
• Facilitate urgent or emergency service needs by coordinating between customers and contractors
• Research and onboard new contractors for one-time or special service arrangements
• Negotiate terms for non-standard, time-sensitive, or complex service requests
• Dispatch work orders in accordance with established guidelines
• Respond promptly to internal and external inquiries regarding service status
• Prepare reports, data requests, and system updates using platforms such as Agent Desktop and CMS
• Adhere to all company policies and operational procedures

Job Type & Location

This is a Permanent position based out of Naperville, IL.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Naperville,IL.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.