IT Help Desk

Ensign Group; Dallas (TX); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical/dental/vision coverage

Company-provided life insurance

401(k) with company match

Sick/vacation plans

Job summary

Ensign Services, Inc. in Dallas is seeking an IT Help Desk professional to provide customer support for technical issues. This full-time position requires troubleshooting remote desktops and assisting users with applications like PointClickCare and Workday.

The ideal candidate has at least one year of experience in technical support, strong communication skills, and a proactive attitude. Offering competitive benefits, this role is vital for maintaining operational success.

Qualifications

• 1+ year of experience in technical support or equivalent education.
• Strong troubleshooting skills in Windows 10 and Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Troubleshoot remote desktops and laptops.
• Assist users with email and productivity applications.
• Help users access clinical and financial applications.

Skills

Technical support

Troubleshooting skills

Excellent communication

Windows 10 knowledge

Microsoft Office

Education

Equivalent education/certifications

Tools

Citrix

Active Directory

Networking protocols

Job description

Position Type

Full Time

Salary Range

$20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night.

Schedule

Saturday - Wednesday 3:00 PM - 11:30 PM CST. One federal holiday a year will be required to be worked.

Location

This position is based at our Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).

About the Company

Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.

ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.

We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.

Job Opportunity

The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.

Responsibilities

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords as needed.
• Assist with other IT support responsibilities as needed.

Preferred Qualifications

• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
• Strong troubleshooting skills with working knowledge of Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
• Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
• Ability to be proactive in day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask, and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into troubleshooting and support processes.
• Ability to be flexible and adapt to changes in expectations and the organization.
• Ability to hold peers accountable for and work as a team to achieve success.
• Ability to work one federal holiday a year, required.

Additional Information

• Pre-employment criminal background screening required.

What We Offer

We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars.

Equal Opportunity

Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.