IT help desk

ManpowerGroup Global, Inc.; Chicago (IL); On-site; USD 35,817 - 46,838; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. in Chicago, IL seeks an IT Help Desk professional to support operations and deliver excellent user experiences. This role involves reimaging laptops to meet standards, troubleshooting end-user issues, and maintaining hardware/software inventories.

Ideal candidates bring strong communication, solid hardware/software knowledge, and familiarity with ticketing systems. Training and career growth opportunities exist within a forward-looking tech organization.

Qualifications

• Experience with reimaging laptops and deploying software updates.
• Strong understanding of computer hardware and operating systems.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with ticketing systems and IT support tools.

Responsibilities

• Reimaging laptops to meet standards and security protocols.
• Providing technical support and troubleshooting to end-users.
• Maintaining and updating hardware and software inventories.
• Documenting support requests and resolutions in the ticketing system.
• Collaborating with team members to resolve complex technical issues.

Skills

Problem solving

Communication

Customer service

Teamwork

Independent work

Proactive attitude

Tools

Ticketing systems

IT support tools

Job description

Our client, a leading organization in the technology sector, is seeking a dedicated IT Help Desk professional to join their dynamic team. As an IT Help Desk specialist, you will be an essential part of the IT support department, providing critical assistance to ensure smooth operational workflows and excellent user experiences. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, aligning seamlessly with the organization’s commitment to innovation and service excellence.

Job Title: IT Help Desk

Location:Chicago, IL

Pay Range: $30

What's the Job?

• Reimaging laptops to ensure they meet organizational standards and security protocols
• Providing technical support and troubleshooting assistance to end-users
• Maintaining and updating hardware and software inventories
• Documenting support requests and resolutions accurately in the ticketing system
• Collaborating with team members to resolve complex technical issues efficiently

What's Needed?

• Experience with reimaging laptops and deploying software updates
• Strong understanding of computer hardware and operating systems
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Familiarity with ticketing systems and IT support tools

What's in it for me?

• Opportunity to work with a forward-thinking organization in the technology industry
• Engaging and supportive team environment
• Chance to develop your technical skills and grow your career
• Access to comprehensive training and resources
• Work in a vibrant community located in Portage, Michigan

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.