Helpdesk Support Specialist

Nationwide Inbound Inc.; Freeport (IL); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Nationwide Inbound is looking for a Helpdesk Support Specialist to join our on-site team in Freeport, IL. This role is ideal for someone who enjoys solving problems, learning new technology, and helping others succeed. As a 24/7 call center, technology is at the heart of everything we do.

Our Helpdesk Support Specialist keeps employees connected, our systems running smoothly, and our teams equipped with the tools they need. This is a great opportunity for someone looking to build a career in IT.

Qualifications

• Experience in IT support, help desk, or similar technology-focused role.
• Experience diagnosing and resolving computer, software, and hardware issues.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of networking concepts, user accounts, permissions, and system troubleshooting.
• Ability to explain technical information clearly and helpfully.

Responsibilities

• Serve as a first point of contact for employee technology questions and troubleshooting
• Diagnose and resolve hardware, software, and system-related issues
• Set up computers, equipment, software, and user access
• Support technology needs for both on-site and remote employees
• Install and configure software, applications, and devices
• Assist with equipment tracking, organization, maintenance, and repairs
• Help test and evaluate new technology solutions
• Maintain technical documentation and processes
• Perform proactive system checks and preventative maintenance
• Work alongside our technology team to improve processes, efficiency, and user experience

Skills

Troubleshooting & problem solving

Windows OS

Microsoft Office

Networking basics

Active Directory

Clear communication

Documentation

Automation tools

Tools

Windows OS

Microsoft Office

Job description

Benefits

• Health insurance
• Paid time off
• 401(k)

Location: Freeport, IL (On-Site). This is not a remote position.

Department: Technology / Programming

Reports To: Systems Impact Director

Position Type: Full-Time

About the Role

Nationwide Inbound is looking for a Helpdesk Support Specialist to join our growing team. This role is perfect for someone who enjoys solving problems, learning new technology, and helping others succeed.

As a 24/7 call center, technology is at the heart of everything we do. Our Helpdesk Support Specialist plays an important role in keeping our employees connected, our systems running smoothly, and our teams equipped with the tools they need.

This is a great opportunity for someone looking to build a career in IT. We are willing to train the right person who brings strong problem-solving skills, curiosity, and a passion for technology.

What You’ll Do

• Serve as a first point of contact for employee technology questions and troubleshooting
• Diagnose and resolve hardware, software, and system-related issues
• Set up computers, equipment, software, and user access
• Support technology needs for both on-site and remote employees
• Install and configure software, applications, and devices
• Assist with equipment tracking, organization, maintenance, and repairs
• Help test and evaluate new technology solutions
• Maintain technical documentation and processes
• Perform proactive system checks and preventative maintenance
• Work alongside our technology team to improve processes, efficiency, and user experience

What We’re Looking For

The ideal candidate is someone who:

• Enjoys technology and learning how things work
• Has strong troubleshooting and problem-solving skills
• Is patient and comfortable helping users with different levels of technical experience
• Communicates clearly and professionally
• Is organized and able to manage multiple priorities
• Takes initiative and enjoys finding better ways to do things
• Can follow detailed processes and procedures

Helpful Skills & Experience

• Previous experience in IT support, help desk, technical troubleshooting, or a similar technology-focused role
• Experience diagnosing and resolving computer, software, and hardware issues
• Familiarity with Windows operating systems and Microsoft Office applications
• Basic understanding of networking concepts, user accounts, permissions, and system troubleshooting
• Comfortable researching issues, testing solutions, and learning new technology
• Interest or experience with automation tools, software integrations, workflows, APIs, or platforms like Zapier is a plus
• Ability to explain technical information in a clear and helpful way
• Strong attention to detail and ability to follow established procedures
• Experience working within Active Directory with Group Policies and Organizational Units

Additional Information

• Full-time, on-site position located in Freeport, IL
• Standard business hours
• Participation in emergency on-call rotation after training
• Opportunity to learn, grow, and expand your technology skills

If you are someone who loves technology, enjoys solving problems, and wants to grow your career in IT, we would love to hear from you.