IT Hardware Asset Management (HAM) Administrator, III

Hagerty Insurance Agency; United States; Remote; USD 125,000 - 180,000; Full time

Job summary

Hagerty Insurance Agency in the United States seeks an IT Hardware Asset Management Administrator to own full HAM Pro delivery, from configuration to reporting. You will manage the hardware lifecycle, KPI dashboards, and depot operations while aligning with IT governance and procurement partners.

This senior role demands data-driven decision making, strong CMDB expertise, and experience with Intune and Jamf integrations to optimize asset costs and risk across the enterprise.

Qualifications

• 5+ years in IT hardware asset management with demonstrated ownership of outcomes.
• Advanced proficiency in ServiceNow HAM Pro — configuration, workflows, and integrations.
• Agile delivery experience with backlog management and stakeholder demos.

Responsibilities

• Own HAM Pro configuration, asset lifecycle states, and governance.
• Lead data quality audits, CMDB alignment, and KPI reporting.
• Manage hardware lifecycle from procurement to retirement across devices.
• Oversee depot operations, warranties, and vendor SLAs.
• Develop dashboards and cadence for executive reporting.
• Collaborate with Security, Procurement, Finance, and IT Ops on risk and compliance.

Skills

ServiceNow HAM Pro

Intune

Jamf

CMDB

Agile

Education

Bachelor's degree in Information Technology

Tools

ServiceNow HAM Pro

ServiceNow Catalog Builder

Flow Designer

Intune

Jamf

Job description

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

As an IT Hardware Asset Management (HAM) Administrator, III you will be a senior individual contributor and subject matter expert who owns the full-stack delivery of hardware asset management at Hagerty. This includes ServiceNow HAM Pro platform configuration and lifecycle process design, depot operations, data quality, KPI reporting, and stakeholder engagement. This role is accountable for outcomes, not just activities. Every recommendation is grounded in data, every vendor conversation is backed by metrics, and delivery is managed through Agile practices.

What you’ll do

ServiceNow HAM Pro Platform OwnershipOwn HAM Pro configuration: asset classes, models, lifecycle states, workflows, and normalization rules aligned to ITAM best practicesScale out-of-the-box HAM Pro processes to meet enterprise lifecycle needs without accumulating unnecessary customization or upgrade debtOwn the HAM Pro product backlog and Agile delivery cadence — prioritized epics, user stories, and technical debt with clear acceptance criteria; two-week sprints for platform, process, and reporting work; stakeholder demos; and reporting on velocity, cycle time, and backlog healthConduct regular data quality audits, reconciliation runs, and CMDB alignment checks; resolve discrepancies with documented root cause and corrective actionDefine and enforce data governance standards for hardware asset records, including roles, permissions, and separation of duties for asset data changesOwn HAM Pro release readiness — evaluate new capabilities each ServiceNow family release, with regression testing, user acceptance testing, and remediationBe familiar with ServiceNow Discovery, Microsoft Intune, Jamf, and procurement system connectorsHardware Lifecycle Management & Depot OperationsDesign and own the hardware asset lifecycle framework — request → procurement → receiving → deployment → maintenance → redeployment → retirement — across the full hardware estate: laptops, desktops, mobile devices, peripherals, conference room AV, and data center equipmentOwn the hardware request experience in the ServiceNow Service Catalog — catalog items, fulfillment workflows, approvals, and request-to-delivery cycle timeLead depot operations governance: partner with external depot and stockroom vendors to define and enforce SLAs, receiving workflows, check-in/check-out, repair tracking, and warranty management — including the Fit for Use standard for device working order, with tracking and remediation of devices that fall out of specificationOwn ITAD compliance: secure disposal, certificates of destruction, and chain-of-custody documentationManage the process for refresh, redeployment, and the loaner and spare device pool using asset age, warranty status, and utilization dataOwn the process for hardware provisioning for onboarding and equipment recovery for offboarding, including shipping logistics for remote employees and return complianceAnalyze hardware utilization and drive cost reduction through consolidation, standardization, and reallocation of underutilized assetsReconcile purchase orders against received assets and coordinate physical inventory and cycle counts across stockrooms and depot locations; document variances and escalat vendor discrepancies with evidenceMaintain hardware vendor relationships to track product roadmaps, model refresh cycles, and industry trends that affect refresh planningOwn device warranty and maintenance contract data in ServiceNow — coverage dates, entitlements, and renewal exposure — and partner with Procurement to source hardware, negotiate pricing and renewals, and ensure cost-effective purchasing at enterprise scaleMaintain hardware asset management process and procedure documentation, including end-of-life records; surface end-of-support risk to leadership proactivelyData-Driven KPIs, Metrics & ReportingOwn the HAM KPI and metrics framework — define, build, and maintain leading and lagging indicators across lifecycle health, depot performance, compliance posture, and spend efficiencyCore KPIs include: asset accuracy rate, Discovery coverage, lifecycle SLA adherence, depot vendor performance, refresh forecast accuracy, spend variance, unreconciled asset rate, EOL/EOS exposure, and redeployment rateOwn hardware cost data in partnership with Finance — Total Cost of Ownership by asset class and model, plus asset cost, useful life, and depreciation schedules reconciled against the fixed asset register; use cost data to inform standardization and refresh decisionsBuild and maintain ServiceNow dashboards for IT leadership, Finance, and Procurement, and deliver recurring reporting — weekly operational metrics, monthly trend analysis, and quarterly asset health summariesConduct ad hoc analysis supporting budget forecasting, audit preparation, refresh planning, and vendor negotiationsSurface anomalies, trends, and risks proactively — bring findings with recommended actions, not just dataStakeholder Engagement & Subject Matter ExpertiseServe as the primary HAM point of contact for IT Operations, Procurement, Finance, Security, and external depot vendors, and as the senior escalation point for complex hardware incidents and requests from the service deskTranslate technical HAM findings into business language — cost exposure, risk posture, and recommended actionLead HAM steering conversations with IT Ops leadership using KPI dashboards and trend dataPartner with the software asset management team to align hardware and software asset lifecycle data across the CMDBEngage Security and Compliance on hardware-related audit findings and regulatory requirementsDevelop and deliver training for IT staff, end users, and depot personnel on HAM Pro workflows and complianceCompliance, Security & Audit ReadinessMaintain continuous audit readiness — asset data should be accurate enough to pass an audit on any given dayEnsure ITAD processes comply with regulatory disposal standards; maintain permanent audit artifactsCollaborate with Security to enforce hardware-level controls including unauthorized device detection and encrypted storage complianceMaintain current knowledge of NYDFS §500.13, ISO 27001, and NIST CSF requirements as they relate to hardware asset management.

This might describe you

• 5+ years in IT hardware asset management with demonstrated ownership of outcomes
• Advanced proficiency in ServiceNow HAM Pro — configuration, workflows, model management, and integrations
• Agile delivery experience — backlog management, sprint execution, and stakeholder demos
• Strong CMDB and Discovery knowledge; experience with Intune and Jamf integrations
• ITIL and ITAM framework fluency — practical application, not just familiarity
• Strong analytical and problem-solving skills, including the ability to reach a defensible conclusion from incomplete data, and to communicate it effectively in writing and verbally at all organizational levels
• Strong working knowledge of hardware components, specifications, and the vendor product landscape

Preferred

• ServiceNow SAM Pro experience — ability to align hardware and software asset domains
• Hands-on experience with ServiceNow Catalog Builder, Flow Designer and Integration Hub
• Experience presenting ITAM metrics and recommendations to IT leadership or CIO level
• Prior experience in an insurance, financial services, or regulated industry environment
• Bachelor's degree in Information Technology, Business Administration, or equivalent experience

Certifications

• ServiceNow HAM Pro Certification or Accredited Badge
• Latest ITIL Foundation Certification
• IAITAM — Certified Hardware Asset Management Professional (CHAMP)
• IAITAM — Certified Asset Management Professional (CAMP)

Other things to note

• This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
• May require travel for quarterly events.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.

We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

#LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.