Data Entry Customer Service Representative

Hagerty Insurance Agency; Traverse City (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits

Job summary

Hagerty Insurance Agency seeks a Data Entry Customer Service Representative for our Traverse City office. You will process payments, handle member documents, and maintain accurate records in a fast-paced environment.

The role requires in-office presence, strong typing, and excellent communication with a focus on quality and customer service. Hours are Mon–Fri, 8:30 AM–5:00 PM EST, with full benefits.

Qualifications

• Proficient with computer systems and MS Office products.
• Strong typing speed and accuracy.
• Excellent customer service focus and communication.

Responsibilities

• Process member payments accurately.
• Handle member applications and documents promptly.
• Manage diverse workflows efficiently.
• Convert electronic communications into member files.
• Update member policies and contact members for information.
• Support other departments with data entry and projects.

Skills

MS Office

Typing 50 wpm

Customer service

Time management

Multitasking

Attention to detail

Communication skills

Tools

MS Office

Job description

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

The Unlicensed Flex Team in the Member Service Center has an opening for a Data Entry Customer Service Representative. Applicants must be able to handle high volume while maintaining accuracy, organization, and detail. This position is open to our Traverse City, Michigan office and requires you to be in the office.

What you’ll do

• Process member payments efficiently and accurately.
• Handle member applications and incoming documents promptly.
• Manage diverse workflows effectively.
• Convert electronic communications into member files.
• Process updates to member policies.
• Call out to members to get updated information as needed.
• Achieve monthly team production and accuracy goals consistently.
• Support other departments with data entry and various projects as needed.

This might describe you

• Proficient in utilizing computer systems and applications, particularly MS Office products
• Demonstrated capability to multitask effectively in a fast-paced environment
• Exceptional time management skills
• Able to manage high workloads while upholding quality standards
• Strong ability to work independently
• Adaptable to varying daily operational needs
• Embraces change with an open and positive attitude
• Excellent communication skills
• Proven track record of delivering exceptional customer service
• Excellent attendance
• Exhibits Hagerty Core Values

Must type a minimum of 50 words per minute with 95% accuracy.

Other things to note

• This position is an in-office role at our Traverse City, Michigan location.
• The hours for this position are Monday - Friday from 8:30 AM - 5:00 PM EST.
• The compensation for this position will be $18.50 per hour with full benefits.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.
• For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations.
• Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
• If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [e-mail] for compensation, comprehensive benefits and the perks that set us apart.

We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.

We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

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At Hagerty, we share the road. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.