IT Generalist I

University of Florida; Gainesville (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

University of Florida is seeking a professional to develop multimedia training materials, graphic assets, and knowledge-base modules while supporting end users of core software tools. The role includes creating training videos and ensuring branding consistency across documentation.

The position also covers system operations, user access provisioning, and quality assurance testing on software updates, with collaboration across teams and stakeholders to meet user needs.

Qualifications

• Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.
• Experience with digital graphic design and training video creation.
• Experience supporting users in transportation safety information systems.

Responsibilities

• Multimedia Training Development & Graphic Design: Designs, develops, and updates graphical and interactive training materials, video tutorials, and visual aids for core software applications.
• Creates user-facing graphic assets, visual documentation, user manuals, and online knowledge-base modules following required branding standards.
• Software User Support & Technical Troubleshooting: Serves as the primary point of contact for end-user support; identify, document, and resolve access to software tools and usability issues; conducts training sessions for users.
• Systems Operations & Application Support: Supports core application systems and business functions across user groups; assists with user account management, access provisioning, and credentialing within platform security guidelines; performs QA testing on software updates and deployment builds prior to release.
• Documentation & Administrative Support: Maintain data documentation library of user guides and release notes; manage multiple priorities; perform other support and multimedia duties; coordinate with supervisors and team members.

Skills

Graphic design

User support

Training delivery

Technical troubleshooting

Documentation

Education

Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.

Job description

Job Description:

This position will be responsible, but not limited to, the following:

Multimedia Training Development & Graphic Design:

• Designs, develops, and updates graphical and interactive training materials, video tutorials, and visual aids for core software applications.
• Creates user-facing graphic assets, visual documentation, user manuals, and online knowledge-base modules following required branding standards.

Software User Support & Technical Troubleshooting:

• Serves as the primary point of contact for end-user support
• Identify, document, and resolve access to software tools, and usability issues.
• Conducts training sessions for users to ensure effective utilization of our tools

Systems Operations & Application Support

• Supports core application systems and business functions across user groups.
• Assists with user account management, access provisioning, and credentialing within platform security guidelines.
• Performs quality assurance testing on software updates and deployment builds prior to release.

Documentation & Administrative Support

• Assist in maintaining an up-to-date data documentation library of user guides and release notes.
• Manages multiple day-to-day operational priorities while maintaining progress on ongoing project commitments.
• Performs other support and multimedia duties as assigned.
• Work in close coordination with the supervisors and other team members to understand the expanding needs of our users and stakeholders.

Other duties as assigned.

Commensurate with education and experience.

Required Qualifications:

• Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.

Preferred:

• A bachelor’s degree in Fine Arts, Digital Arts and Sciences, Communications, Information Technology, Management Information Systems or Computer Science.
• Experience with digital graphic design in developing a variety of graphic products such as logos, illustrations, audio/video
• Experience with creating training videos
• Experience supporting users working in transportation safety information systems, especially those using tools in traffic crash data and analytics
• Experience with user software testing in transportation safety applications and related UX/UI design
• Familiarity with the Florida traffic crash data and traffic crash form
• Understand traffic crash geolocation and crash diagramming.
• Ability to communicate effectively, verbally and in writing with user groups and sponsors and maintain an effective working relationship with those groups.