IT Generalist

3dB Labs; West Chester Township (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

100% coverage of employee medical, & 1

Dependent medical, vision, dental

Job summary

3dB Labs is seeking an IT Generalist to support our corporate team and growing mission. The role covers end-user support, networking, and infrastructure tasks in a fast-paced environment.

The candidate will work with atlassian tools (JIRA, GitLab) and cloud/file services (Exchange, OneDrive, InTune). US citizenship and ability to obtain TS clearance are preferred; Linux/Windows experience is required.

Qualifications

• US Citizenship and ability to obtain US Government Top Secret clearance.
• 5–10 years IT experience.
• Bachelor's or Associate degree in IT, Computer Systems, or related field.
• Experience in Linux and Windows environments.
• Current or past US security clearance is a major plus.

Responsibilities

• End User Support: Maintain and upgrade computers, peripherals, networking equipment; onboard new employees’ devices; respond to tickets.
• Networking Support: Configure devices for appropriate networking permissions; general troubleshooting; familiarity with Cisco CLI is a plus.
• Infrastructure Support: VMware ESXi VM management; backup and disaster recovery planning; run cable as needed.

Skills

Self-starter

Interpersonal skills

Troubleshooting

Customer focus

Education

Bachelor's degree in IT/Computer Systems

Associate degree in IT/Computer Systems

Tools

Exchange

OneDrive

InTune

JIRA

GitLab

Mattermost

VPN

VMware ESXi

Linux

Windows

Ninja1

Job description

3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills with the technical knowledge to go with it. Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers’ needs. Our products are technically compelling, operationally relevant, and deployed around the globe.

For the IT Generalist role, the major list of duties include:

End User Support

• Maintain/upgrade computers, peripherals, networking equipment, etc.
• Onboard new employees’ computers and handheld devices
• Familiarize new employees with the following systems: Email (Exchange), OneDrive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN
• Respond to tickets

Networking Support

• Configure devices for appropriate networking permissions
• General troubleshooting/maintenance
• Familiarity with Cisco CLI a plus

Infrastructure Support

• VMware ESXi: assist in creating, configuring, restoring, and migrating VMs
• Create and implement backup and disaster recovery strategies
• Run cable as needed

Requirements

• US Citizen, ability to obtain a US Government Top Secret Clearance
• 5-10 years IT experience
• Bachelors or Associates degree in IT, Computer Systems, or similar
• Experience in a Linux and Windows based environment
• Current or past US security clearance is a major plus

3dB’s small but growing team enjoys a great work environment, a flat organization without red tape, competitive compensation, and benefits that include:

• 100% coverage of employee and dependent medical, vision, and dental
• Coverage of co-pays and deductibles
• 401k, profit sharing of up to 25% of your salary
• Flexible hours
• Bank of holiday and PTO hours

3dB Labs is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.