IT Generalist

3dB Labs, Inc.; Olde West Chester (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401k with profit sharing

Flexible hours

PTO

Job summary

3dB Labs is seeking an IT Generalist to join our corporate team, providing critical end-user, networking, and infrastructure support in a fast-paced environment.

You'll maintain and upgrade PCs and peripherals, configure networking devices, manage VMware ESXi, backups, and disaster recovery, and assist with security clearances. A 5–10 year IT background and a bachelor’s or associate degree are required, with US citizenship and TS clearance a strong plus.

Qualifications

• 5–10 years IT experience.
• Bachelor's or Associate degree in IT, Computer Systems, or similar.
• Experience in a Linux and Windows based environment.
• US Citizenship and ability to obtain a US Government Top Secret Clearance.
• Current or past US security clearance is a major plus.

Responsibilities

• End User Support: Maintain/upgrade computers and peripherals, onboard new employees’ devices, familiarize with key systems, respond to tickets.

Skills

Interpersonal skills

Self-starter

Linux/Windows

Education

Bachelor's degree in IT/CS

Associate degree in IT

Tools

Exchange/Email

OneDrive

InTune

JIRA

Ninja1

GitLab

Mattermost

VPN

Job description

3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills with the technical knowledge to go with it. Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers' needs. Our products are technically compelling, operationally relevant, and deployed around the globe.

For the IT Generalist role, the major list of duties include:

End User Support

• Maintain/upgrade computers, peripherals, networking equipment, etc.
• Onboard new employees’ computers and handheld devices
• Familiarize new employees with the following systems: Email (Exchange), OneDrive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN
• Respond to tickets

Networking Support

• Configure devices for appropriate networking permissions
• General troubleshooting/maintenance
• Familiarity with Cisco CLI a plus

Infrastructure Support

• VMware ESXi: assist in creating, configuring, restoring, and migrating VMs
• Create and implement backup and disaster recovery strategies
• Run cable as needed

Requirements

• US Citizen, ability to obtain a US Government Top Secret Clearance
• 5-10 years IT experience
• Bachelors or Associates degree in IT, Computer Systems, or similar
• Experience in a Linux and Windows based environment
• Current or past US security clearance is a major plus

Benefits

3dB's small but growing team enjoys a great work environment, a flat organization without red tape, competitive compensation, and benefits that include:

• 100% coverage of employee and dependent medical, vision, and dental
• Coverage of co-pays and deductibles
• 401k, profit sharing of up to 25% of your salary
• Flexible hours
• Bank of holiday and PTO hours

3dB Labs is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.