IT Generalist

IntouchCX; Florida; On-site; USD 28,000 - 41,000; Full time

Job summary

IntouchCX is seeking an IT Generalist in Florida to maintain and repair computer hardware and software in a break/fix environment. The role involves installing workstations, troubleshooting business applications, and managing IT assets.

The candidate should have strong communication skills, multitasking ability, and a proactive, reliable attitude. Join a fast-paced team and contribute to IT standards and organizational integrity.

Qualifications

• A high school diploma or equivalent is required.
• Post-secondary schooling is preferred.
• Experience with ChromeOS devices is preferred.
• Adaptability to learn a variety of software programs.
• The ability to multitask and self-manage your work day is crucial.
• Ability to work in a fast paced and time sensitive environment.
• Excellent time and project management skills.
• Strong customer relations & presentation skills.
• Excellent communication and presentation skills, with a strong attention to detail.
• Strong analytical and customer service skills, and ability to work independently and as part of a team.

Responsibilities

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems.
• Ensure workstations are functional (computer hardware peripherals/components).
• Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications).
• Verify application results, conduct system audits.
• Be accountable for tracking and organization of physical hardware and other IT assets.
• Develop and manage organizational and IT standards.
• Maintain cleanliness and organization of the IT department and stations.
• Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components.
• Provide generalized IT support as required.
• Interpret service delivery key metrics to problem solve.
• Complete projects by coordinating resources and timetables with others.
• Verify application results by conducting system audits of technologies implemented.
• Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures.
• Maintain quality service by establishing and enforcing organization standards.
• Provide support for the entire IT department and company as needed

Skills

Multitasking & self-management

Strong communication & presentation

Customer service orientation

Analytical & problem solving

Adaptability to learn software

Education

High school diploma or equivalent

Post-secondary schooling preferred

Job description

About the Job

The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.

As IT Generalist, You Will…

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems




• Ensure workstations are functional (computer hardware peripherals/components)




• Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)




• Verify application results, conduct system audits




• Be accountable for tracking and organization of physical hardware and other IT assets




• Develop and manage organizational and IT standards




• Maintain cleanliness and organization of the IT department and stations




• Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components




• Provide generalized IT support as required




• Interpret service delivery key metrics to problem solve




• Complete projects by coordinating resources and timetables with others




• Verify application results by conducting system audits of technologies implemented




• Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures




• Maintain quality service by establishing and enforcing organization standards




• Provide support for the entire IT department and company as needed

As IT Generalist, You Have…

• A high school diploma or equivalent required




• Post-secondary or completion of post-secondary schooling preferred




• Previous experience with ChromeOS devices is preferred




• Adaptability to learn a variety of software programs




• The ability to multitask and self-manage your work day is crucial




• Ability to work in a fast paced and time sensitive environment




• Excellent time and project management skills




• Strong customer relations & presentation skills




• Excellent communication and presentation skills, with a strong attention to detail




• Strong analytical and customer service skills, and ability to work independently and as part of a team




• A highly resourceful, proactive, and reliable attitude




• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds