IT Gaming Systems Manager — 24/7 Casino Tech Lead

Link Technologies; Cheyenne (WY); On-site; USD 90,000 - 150,000; Full time

Job summary

Link Technologies, a Las Vegas–based IT consulting firm, seeks a Manager, IT Gaming Systems for a contract opportunity in Cheyenne, WY. You’ll manage daily gaming system operations, upgrades, and vendor coordination to ensure uptime and regulatory compliance.

The role requires extensive IT experience in casino/gaming environments, strong leadership, and collaboration across operations, compliance and IT teams. This position offers a fast-paced, critical service function in hospitality tech.

Qualifications

• 5+ years of progressive IT experience including enterprise apps, casino or hospitality tech.
• Experience supporting casino/gaming operations and related platforms.
• Strong IT operations, incident/change/vendor management and admin practices.
• Working knowledge of Windows Server, SQL databases, networking, AD, and app support.
• Ability to troubleshoot complex production issues across services and infra.
• Experience coordinating with vendors, regulatory teams and stakeholders.
• Strong documentation, communication, prioritization and problem-solving.
• Ability to thrive in a fast-paced, 24/7 gaming environment.

Responsibilities

• Manage daily support and administration of gaming systems including slot, loyalty and kiosks.
• Ensure gaming systems remain available, secure, and monitored.
• Partner with operations, marketing, finance, compliance and leadership to resolve tech issues.
• Serve as escalation point for incidents, outages and vendor needs.
• Coordinate upgrades, patches, configurations, integrations and deployments.
• Support regulatory, audit and access-control requirements for gaming systems.
• Maintain documentation of systems, interfaces and troubleshooting steps.
• Work with infra, network and security teams to ensure integration and backups.
• Establish change control for updates and production changes.
• Coordinate with vendors on support, projects and SLAs.
• Provide operational reporting to IT leadership on health, risks and status.
• Lead or support gaming tech projects and casino integrations.
• Provide guidance and training to IT staff supporting gaming operations.
• Promote a service-driven IT culture focused on proactive monitoring and accountability.

Skills

IT operations

Vendor management

Regulatory awareness

Documentation

Communication

Problem-solving

24/7 operations

Hospitality tech environments

Tools

Windows Server

SQL databases

Networking fundamentals

Active Directory

Application support

Job description

Link Technologies, a Las Vegas–based IT consulting firm, seeks a Manager, IT Gaming Systems for a contract opportunity in Cheyenne, WY. You’ll manage daily gaming system operations, upgrades, and vendor coordination to ensure uptime and regulatory compliance.

The role requires extensive IT experience in casino/gaming environments, strong leadership, and collaboration across operations, compliance and IT teams. This position offers a fast-paced, critical service function in hospitality tech.