Manager IT Gaming Systems

Link Technologies; Cheyenne (WY); On-site; USD 90,000 - 150,000; Full time

Job summary

Link Technologies, a Las Vegas–based IT consulting firm, seeks a Manager, IT Gaming Systems for a contract opportunity in Cheyenne, WY. You’ll manage daily gaming system operations, upgrades, and vendor coordination to ensure uptime and regulatory compliance.

The role requires extensive IT experience in casino/gaming environments, strong leadership, and collaboration across operations, compliance and IT teams. This position offers a fast-paced, critical service function in hospitality tech.

Qualifications

• 5+ years of progressive IT experience including enterprise apps, casino or hospitality tech.
• Experience supporting casino/gaming operations and related platforms.
• Strong IT operations, incident/change/vendor management and admin practices.
• Working knowledge of Windows Server, SQL databases, networking, AD, and app support.
• Ability to troubleshoot complex production issues across services and infra.
• Experience coordinating with vendors, regulatory teams and stakeholders.
• Strong documentation, communication, prioritization and problem-solving.
• Ability to thrive in a fast-paced, 24/7 gaming environment.

Responsibilities

• Manage daily support and administration of gaming systems including slot, loyalty and kiosks.
• Ensure gaming systems remain available, secure, and monitored.
• Partner with operations, marketing, finance, compliance and leadership to resolve tech issues.
• Serve as escalation point for incidents, outages and vendor needs.
• Coordinate upgrades, patches, configurations, integrations and deployments.
• Support regulatory, audit and access-control requirements for gaming systems.
• Maintain documentation of systems, interfaces and troubleshooting steps.
• Work with infra, network and security teams to ensure integration and backups.
• Establish change control for updates and production changes.
• Coordinate with vendors on support, projects and SLAs.
• Provide operational reporting to IT leadership on health, risks and status.
• Lead or support gaming tech projects and casino integrations.
• Provide guidance and training to IT staff supporting gaming operations.
• Promote a service-driven IT culture focused on proactive monitoring and accountability.

Skills

IT operations

Vendor management

Regulatory awareness

Documentation

Communication

Problem-solving

24/7 operations

Hospitality tech environments

Tools

Windows Server

SQL databases

Networking fundamentals

Active Directory

Application support

Job description

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Manager, IT Gaming Systems to join our team for a contract opportunity in Cheyenne, WY.

Required Qualifications

• 5+ years of progressive IT experience, including support of enterprise applications, casino systems, gaming systems, or hospitality technology environments.
• Experience supporting casino or gaming operations, including slot systems, player tracking systems, kiosks, loyalty systems, gaming interfaces, or related platforms.
• Strong understanding of IT operations, incident management, change control, vendor management, and systems administration practices.
• Working knowledge of Microsoft Windows Server, SQL databases, networking fundamentals, Active Directory, and application support.
• Ability to troubleshoot complex application, interface, network, database, and infrastructure issues in a production environment.
• Experience coordinating with vendors, regulatory teams, business stakeholders, and technical teams.
• Strong documentation, communication, prioritization, and problem-solving skills.
• Ability to work in a fast-paced, 24/7 gaming or hospitality environment where system availability is critical.

Preferred Qualifications

• Experience with gaming platforms such as IGT (Preferred), Aristocrat/Oasis, Konami, Everi, ATI, TITO-related systems, kiosks, or similar casino technology platforms.
• Experience supporting multi-property or multi-jurisdiction gaming environments.
• Knowledge of gaming regulatory requirements, audit practices, data retention expectations, and system access controls.
• Experience with SQL reporting, data extracts, system integrations, APIs, or vendor-hosted applications.
• ITIL, CompTIA, Microsoft, Cisco, or gaming technology certifications preferred.
• Prior supervisory, lead, or management experience within an IT support or applications environment.

Essential Duties and Responsibilities

• Manage daily support and administration of gaming systems, including slot management systems, player tracking, loyalty platforms, kiosks, bonusing, reporting interfaces, and related applications.
• Ensure gaming systems remain available, secure, properly monitored, and aligned with operational requirements.
• Partners with gaming operations, slot operations, marketing, finance, compliance, and property leadership to support business needs and resolve technology issues.
• Serve as the primary escalation point for gaming system incidents, outages, performance issues, and vendor-related support needs.
• Coordinate system upgrades, patches, configuration changes, conversions, integrations, and new gaming technology deployments.
• Support regulatory, audit, and compliance requirements related to gaming systems, access controls, change management, system logging, and documentation.
• Maintain accurate documentation of gaming systems, interfaces, vendor contacts, support procedures, configurations, and troubleshooting steps.
• Work with infrastructure, network, cybersecurity, and application teams to ensure gaming systems are properly integrated, backed up, secured, and monitored.
• Establish and follow change control procedures for gaming system updates, maintenance windows, and production changes.
• Coordinate with third-party vendors to manage support cases, project deliverables, system enhancements, and service level expectations.
• Provide operational reporting to IT leadership on system health, open issues, project status, risks, and recommended improvements.
• Lead or support technology projects involving gaming systems, casino applications, kiosks, player loyalty systems, integrations, and property expansions.
• Provide guidance, training, and technical direction to IT team members supporting gaming systems and casino operations.
• Promote a service-driven IT culture focused on proactive monitoring, timely communication, accountability, and operational excellence.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.