IT Functional Architect - CE Field Service

Toyota Material Handling; United States; On-site; USD 94,000 - 121,000; Full time

Benefits offered by this job

Salary shows competitive annual pay

Performance Bonus

Paid Time Off & holidays

Medical, Dental & Vision

401(k) match up to 6%

Life Insurance & Disability

Tuition Assistance

Employee Assistance Program

Recognition & Kaizen programs

Professional development opportunities

Strong work culture

Job summary

Toyota Material Handling is seeking an IT Functional Architect - CE Field Service who will lead functional design and drive complex initiatives. You will mentor analysts, collaborate with Product Owners and IT leadership, and shape solutions for Field Service across mobile and offline scenarios.

Required are 8+ years CE Field Service experience, leadership, and deep Dynamics 365 CE expertise. This fully remote role within the United States offers strong benefits and growth opportunities with

Qualifications

• Bachelor's degree.
• 8+ years of CE Field Service experience.
• Demonstrated leadership and mentoring experience.
• Deep expertise in Dynamics 365 CE Field Service (Web & Mobile).
• Intimate experience with Technician Handheld devices.
• Proven experience delivering large, enterprise implementations.
• Hands-on integrations, mobile/offline capabilities, and Power Platform.
• Ability to operate confidently in fast-paced, high-visibility client environments.

Responsibilities

• Provide Dynamics 365 CE Field Service expertise to the product team and drive decisions.
• Translate client requirements into detailed functional specifications.
• Provide functional leadership for Field Service Mobile, including offline scenarios.
• Collaborate with developers, integration and testing teams, and client stakeholders.
• Support UAT during and after sprint completion and feedback on bugs.
• Assist in issue resolution during deployments and go-live support.

Skills

Leadership & mentoring

Power Platform

Dynamics 365 CE Field Service

Fast-paced environment

UAT & testing

Requirements translation

Education

Bachelor's degree

Master's degree (advantage)

Tools

Dynamics 365 CE Field Service

Technician handheld devices

Power Platform (Power Automate, Power Apps)

Job description

Join our Team as an IT FUNCTIONAL ARCHITECT!

The Role

We're seeking a passionate and dedicated IT Functional Architect - CE Field Service who brings enthusiasm and expertise to the table. In this role, you'll serve as a functional leader and domain expert—driving complex initiatives, mentoring analysts, and shaping solution design while partnering closely with Product Owners and IT leadership. We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you'll feel right at home here.

What You'll Be Doing

• Core Work Responsibilities
  • Provide Dynamics 365 CE Field Service expertise to product team, driving decisions to use Base CE Field Service vs. customization, considering scale and maintainability.
  • Including extensive customized functionality
  • Extensive experience supporting client CE Field Service processes from the roles of Technician, Dispatcher and Administrator
  • Translate client requirements for Field Service domain, into well organized and detailed functional requirements documents.
  • Understand how to leverage the Power Platform (Power Automate, Power Apps)
  • Provide functional leadership for Field Service Mobile, including offline-first scenarios, data sync, and user experience considerations
  • Facilitate conversations around security, permissions and role-based setups.
  • Collaborate closely with areas outside of Field Service including Functional Coordinator, internal developers, integration and testing teams and client stakeholders across multiple workstreams.
  • Identify gaps in requirements for further development to ensure best user experience, accuracy of information, and capture of data at all levels.
• UAT execution during and after sprint completion.
  • Provide support to Product Teams during UAT test script execution.
  • Process each test to ensure effective functioning of application.
  • Review and provide feedback for created bugs against functions that do not meet requirements.
• Assist in issue resolution during deployments and after go live support (i.e tickets raised that go into ADO items)
• Participate in all meetings, be available as needed and participate as a trusted member of the team.

What We're Looking For

• Bachelor's degree.
• 8+ years of relevant CE Field Service experience.
• Demonstrated leadership and mentoring experience.
• Deep expertise in Dynamics 365 CE Field Service in all modes (CE Field Service Web and CE Field Service Mobile App).
• Intimate experience using various Technician Handheld devices.
• Proven experience delivering large, complex, enterprise implementations.
• Hands‑on experience with integrations, mobile/offline capabilities, and Power Platform.
• Ability to operate confidently in fast‑paced, high‑visibility client environments.

What Sets You Apart

• Master's degree

Where And When You'll Work

• This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do.

What Your Total Compensation & Benefits Package will look like:

Salary - $94,020 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.

World Class Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers

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