Dynamics 365 CE Solution Architect - Field Service

The DYN Collective; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

The DYN Collective is seeking an experienced Dynamics 365 CE Field Service Solution Architect to design and lead enterprise-scale Field Service solutions. You will work with clients and internal teams to translate requirements into scalable technical architectures and guided implementations.

Responsibilities include leading architecture, conducting discovery workshops, mentoring teams, and delivering integrations with ERP systems and Azure services.

Qualifications

• 7+ years of experience with Microsoft Dynamics 365 CE / CRM, including 3+ years focused on Field Service implementations.
• Proven background designing end-to-end Field Service solutions across multiple industries (manufacturing, utilities, healthcare, etc.).
• Strong understanding of core Field Service components (resource scheduling optimization, connected field service, IoT, mobile, asset management, service agreements).
• Experience integrating Dynamics 365 CE with ERP systems such as Dynamics 365 F&O, Business Central, or legacy systems.
• Proficiency in Power Platform (Power Automate, Power Apps, Dataverse) and Azure integration tools.
• Microsoft certifications such as Dynamics 365: Field Service Functional Consultant Associate or Solution Architect Expert strongly preferred.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Lead the design and architecture of Dynamics 365 CE Field Service solutions, ensuring alignment with client requirements and Microsoft best practices.
• Conduct discovery workshops to translate business requirements into scalable technical solutions.
• Guide development teams on design, integration approaches, and data migration strategies.
• Configure and extend Dynamics 365 CE Field Service components across work orders, scheduling, asset management, and mobility.
• Design integrations between Dynamics 365 CE and ERP/third-party systems using Power Platform and Azure services.
• Present options, roadmaps, and technical recommendations to technical and non-technical stakeholders.
• Ensure architectural standards, security, and governance across projects.
• Stay current on Microsoft product roadmap and propose modernization initiatives.

Skills

Dynamics 365 CE / CRM

Field Service implementations

Resource scheduling optimization

IoT integration

Power Platform (Power Automate, Power 

Power Apps

Tools

Dataverse

Azure integration tools

Job description

We are seeking an experienced Dynamics 365 CE Field Service Solution Architect to design, lead, and deliver enterprise-scale solutions leveraging Microsoft Dynamics 365 Customer Engagement (CE) and the Field Service module. The ideal candidate will combine deep technical expertise with strong business acumen, serving as a trusted advisor to clients and internal teams throughout the project lifecycle.

Responsibilities

• Solution Architecture & Design: Lead the design and architecture of Dynamics 365 CE Field Service solutions, ensuring alignment with client requirements and Microsoft best practices.
• Requirements Gathering: Conduct discovery workshops to understand business processes and translate requirements into scalable, maintainable technical solutions.
• Technical Leadership: Guide development teams on design and implementation best practices, integration approaches, and data migration strategies.
• Functional Expertise: Configure and extend Dynamics 365 CE, particularly within the Field Service module—covering work order management, resource scheduling, asset management, inventory, IoT integration, and mobile workforce enablement.
• Integration & Data Strategy: Design integrations between Dynamics 365 and other enterprise systems using Power Platform, Azure services, and third-party tools.
• Stakeholder Management: Serve as a subject matter expert, presenting solution options, roadmaps, and technical recommendations to both technical and non-technical stakeholders.
• Quality & Governance: Ensure adherence to architectural standards, security practices, and delivery governance across projects.
• Continuous Improvement: Stay current on Microsoft’s product roadmap and recommend enhancements or modernization initiatives to clients.

Qualifications

• 7+ years of experience with Microsoft Dynamics 365 CE / CRM, including 3+ years focused on Field Service implementations.
• Proven background designing end-to-end Field Service solutions across multiple industries (manufacturing, utilities, healthcare, etc.).
• Strong understanding of core Field Service components (resource scheduling optimization, connected field service, IoT, mobile, asset management, service agreements).
• Experience integrating Dynamics 365 CE with ERP systems such as Dynamics 365 F&O, Business Central, or legacy systems.
• Proficiency in Power Platform (Power Automate, Power Apps, Dataverse) and Azure integration tools.
• Microsoft certifications such as Dynamics 365: Field Service Functional Consultant Associate or Solution Architect Expert strongly preferred.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Skills

• Experience with Field Service Mobile (Resco or Power Apps–based).
• Knowledge of Azure IoT Hub, Customer Insights, and Connected Field Service scenarios.
• Familiarity with agile delivery methodologies and DevOps processes.
• Ability to mentor junior consultants and developers.