IT Field Technician I

iT1; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

401K with match

Job summary

iT1, a leading national technology solution provider, seeks an IT Field Technician I to join our Tempe team. This role travels up to 75% to client sites, delivering hands-on IT support and field deployment of equipment and images.

You will collaborate with project managers and engineers while ensuring tasks meet iT1 standards. The ideal candidate has 2+ years IT experience, familiarity with workstations, networking devices, and wireless access points, and thrives in a fast-paced, travel-heavy

Qualifications

• Minimum 2+ years IT experience in a relevant position.
• Experience deploying workstations and PC applications.
• Experience with high travel volume to client sites.
• Experience installing and troubleshooting wireless access points.

Responsibilities

• Travel 75%+ to client sites to fulfill project requests.
• Provide excellent customer service and IT support during field visits.
• Install equipment and manage cabling onsite per best practices.
• Diagnose errors, determine solutions, and produce timely reports.
• Validate equipment functionality before handoffs.
• Collaborate with Project Manager and senior engineers on projects.
• Notify management of issues affecting end users.
• Create documentation as needed.

Skills

IT field experience

Troubleshooting

Networking hardware

TCP/IP DNS DHCP

A+/Network+

Tools

Wireless access points

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician I who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.

In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!

• Travel 75% or more of the time to Client sites to execute specific project requests.
• Provide excellent customer service and IT support during field visits.
• Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
• Validate equipment functionality.
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
• Document all client issues and **escalate** to the Project Manager.
• Create documentation as needed.

Job Qualification Requirements:

• A minimum of 2+ years IT experience in a relevant position.
• Knowledge of workstation deployment and PC applications desired.
• Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
• Experience installing and troubleshooting wireless access points.
• Experience and knowledge of conference room solution installation and configuration.
• Experience and knowledge of IT infrastructure and server technology.
• Experience and knowledge with routers, switches, firewalls, and many other network devices.
• Must have excellent troubleshooting and problem-solving skills.
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
• MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
• Must possess excellent time management skills.
• Ability to work in flexible environment based on customer scheduling requirements.
• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy.
• Able to lift 35 - 50lbs.

Physical Demands May Include:

• Lifting or carrying up to 50 lbs
• Lift 50 lbs. +
• Standing for long periods of time
• Time spent in low postures (crouching, stooping, kneeling, bending)
• Climbing (ramps, stairs, or ladders)
• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Reaching Overhead
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)
• Driving
• Travel up to 75%(Away from home M-F)

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.