Inside Sales Support Representative

iT1; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Two weeks paid time off in first year

401(k) Plan with employer match

Onsite Fitness Center

Onsite Monthly Massages

Job summary

A leading technology solution provider in Tempe, AZ, is looking for an Inside Sales Support Representative. In this role, you will support the sales team with tasks such as quote management and client relationship building. Ideal candidates are detail-oriented and thrive in a fast-paced environment.

Qualifications

• Previous sales support or administrative/data entry experience.
• Ability to juggle multiple tasks effectively.
• Consistent values, principles, and work ethic.

Responsibilities

• Assist with Account Management of active accounts.
• Provide excellent customer service to fulfill customer requests.
• Support the sales team by completing the order process.

Skills

Communication skills

Organization

Time-management skills

Customer-focused

Detail-oriented

Ability to handle multiple tasks

Tools

Microsoft Office

Excel

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.

In this role, you will play an essential part in supporting our sales team by managing various administrative duties specifically tailored to our clients. Your responsibilities will include creating/managing quotes, processing orders, liaising with clients and teammates, tracking shipments, and assisting with lead generation efforts. The ideal candidate will be detail-oriented, customer-focused, and able to thrive in a fast-paced environment.

Join us at iT1 where you can make a difference in supporting the needs of our clients while being part of a dynamic team!

• Excellent communication skills, both written and verbal
• Possess high-level organization and time-managementskills
• The ability to work quickly and accurately in both independent and teamsituations
• Strong computer skills, including Microsoft Office and Excel, and the ability to learn newsoftware
• The aptitude for learning new systemsquickly
• Previous sales support or administrative/data entry experience
• The ability to juggle a variety of tasks at the same time
• Demonstrated consistency in values, principles, and workethic

Key Responsibilities include:

• Assist with Account Management of active accounts
• Build strong relationships with clients, partners, and teammates
• Help ensure overall success for clients and iT1
• Provide overall excellent customer service to help complete any customer requests and resolve potentialissues
• Support the sales team by completing the order process within our internalsystems
• Invoicing of customers
• Providing shipment tracking information to customers and Account Managers
• Responsible for pricing, sourcing, quoting, and deal registrations
• Work with the Accounting department in supporting accounts payable and receivableprocesses
• Work with customers and manufacturers to facilitate returnrequests
• Produce and distribute internal and external reports asneeded
• Perform other duties asneeded

Physical Demands:

• Sit at a computer for up to 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

• Engage in effective communication via phone and in-person conversations

• Ability to handle both routine and challenging customer interactions

Job Location:

• Hybrid if local to the Tempe, AZ
• Remote if located outside of a reasonable commute
• Mon - Fri 8 am - 5 pm

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages