L2 Field Engineer

LeadingIT; Manteno (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Company paid health benefits

401k match

Unlimited PTO

Professional development

Job summary

LeadingIT is seeking a Level 2 Field Engineer to handle a broad range of client support requests, deploy hardware, and image PCs. You will determine the best solutions based on customer details and travel on-site to client locations to resolve issues.

The role emphasizes problem solving, documentation, and a positive, accountability-driven mindset, with a strong focus on customer service and continuous improvement.

Qualifications

• Minimum proven experience in a help desk or customer support role.
• Solid understanding of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues with customers.
• Strong documentation and note-taking, process adherence, and follow-through.

Responsibilities

• Handle a wide variety of client support requests from a diverse client base.
• Perform hardware deployment to clients and PC imaging.
• Determine best solutions based on issue details and customer input.
• Travel on-site to client locations and follow up with status updates.

Skills

Help desk experience

Customer support

Computer systems

Mobile devices

Issue diagnosis

Documentation

Problem solving

Job description

Level 2 Field Engineer

Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?

What this role will entail:

• Handling a massive variety of client support requests from a diverse client base
• Hardware deployment to clients
• PC Imaging
• Determine the best solution based on the issue and details provided by customers
• Travel on-site to clients organization
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Walk the customer through the problem-solving process
• Address issues that have been escalated
• Perform remote troubleshooting
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation

What we need from you (system requirements):

• Driven to succeed at work and in all of life, hard work required
• ACCOUNTABLE to our clients as well as our company
• Keep a POSITIVE mindset with a solution focus.
• Desire for EXCELLENCE in what we do, all day every day.
• HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help.
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• CompTia A+ and Net+ certifications are a plus!

More about us: At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.

Our core values are not posters on the wall. They are who we are.Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident.

Our all-inclusive total compensation and benefits package for this role includes:

• Salary for this role is $55,000.
• Ascension plan if applicable
• We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• Open Door PTO policy
• Company provided gear (notebook + softphone) as well as company clothing.

Additional Perks:

We’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years—on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers