IT Field Technician

Socket.dev; Dallas (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Socket.dev in Dallas, TX is seeking an experienced IT field service technician to install, repair, and service corporate IT equipment on-site for a diverse set of customers across industries. You will work in a fast-paced, customer-focused environment.

The role requires resolving hardware and software issues on Windows, MacOS, Android, and iOS devices; documenting user information and problem details; managing inventory transactions accurately; and collaborating with teams to ensure timely

Qualifications

• High school diploma or GED required.
• 5+ years of field support experience.
• Experience with corporate hardware, software, and equipment.
• Able to lift 45 pounds and work in the USA.

Responsibilities

• Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
• Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
• Documents all pertinent user information and the nature of problem reported with accuracy.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.
• Assists in investigating and resolving complex installations and maintenance matters.
• Instructs customers in the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis on system issue trends and solutions.

Skills

Customer service empathy

Analytical problem solving

Time management

Communication skills

Team collaboration

Education

High school diploma or GED

Tools

IT hardware

Windows/MacOS/iOS/Android support

Job description

Essential Job Functions:

• Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
• Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
• Documents all pertinent user information and the nature of problem reported with accuracy.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.
• Assists in investigating and resolving complex installations and maintenance matters.
• Instructs customers in the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis on system issue trends and solutions.

Basic Qualifications:

• High school diploma or G.E.D.
• Five or more years of field support experience.
• Experience working with corporate hardware, software and equipment.
• Able to lift 45 pounds.
• Able to work in the USA.

Other Qualifications:

• Deep understanding of computer hardware and software components.
• Experience navigating technical issues with a high level of customer service and empathy.
• Excellent verbal and written communication with the ability to tailor communication style to different audiences.
• Experience working in a dynamic, fast-paced environment.
• Shown success in team environments demonstrating shared responsibility and accountability.
• Strong analytical and problem solving ability.
• Good time management and organizational skills.

Work Environment:

• Office environment.
• Dress code: Business casual.