IT Field Tech

Whitewatercw; Cincinnati (OH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401(k) plan with company match

Paid time off

Company-paid life insurance

Job summary

WhiteWater Express is seeking a proactive IT Deployment Specialist to join their team in Cincinnati, OH. This role involves planning, executing IT deployments, and providing advanced technical support across sites.

Candidates should have a Bachelor's degree in IT or relevant experience, strong network knowledge, and a high willingness to travel. The position offers competitive compensation, comprehensive health benefits, and opportunities for advancement.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or similar; or 5+ years in IT.
• Strong knowledge of network infrastructure and POS systems.
• High travel requirement estimated at 85%.

Responsibilities

• Prepare and execute IT deployment plans and in-field support.
• Install and configure POS and network devices.
• Provide technical documentation and post-deployment support.

Skills

Network infrastructure

POS systems

Advanced IT hardware/software

Communication skills

Problem-solving skills

Education

Bachelor's degree in Information Technology or Computer Science

5+ years of experience in an IT role

Tools

ITIL certification

CompTIA A+ certification

Network+ certification

Job description

IT Deployment Specialist At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

WhiteWater Express Car Wash is seeking a proactive and technically skilled IT Deployment Specialist professional to join our growing team. Plan, coordinate, and execute IT deployments across new and existing locations. Installs, configures, and tests POS systems (DRB, IC), networks, payment kiosks, and related hardware/software to ensure operational readiness. Provide advanced technical support for all IT systems and serve a liaison for cross‑department collaboration. Leads IT projects and repairs requiring on‑site presence or advanced skillset.

This candidate may be located in Texas (Dallas/Fort Worth, Austin, Waco, or Houston) or Cincinnati, OH or must be willing to relocate to one of these areas. WhiteWater will provide a relocation stipend. This position reports to: IT Operations Manager.

Key Responsibilities

• Prepare and execute deployment plans for IT projects and in‑field support.
• Install and configure POS, network devices, and peripherals.
• Serve as liaison between the operations team, maintenance team, and vendors.
• Provide technical documentation and post‑deployment support.
• Serve as an escalation path for advanced troubleshooting and repair supporting the IT Support team and participate in the IT Support call queue when not in the field.
• Service all IT systems; all POS hardware/software, network infrastructure, tunnel controllers, ground loops, cameras, phones, wireless, etc.
• Provide training for the IT team and Operations team as needed.
• Serve as in‑field tech support for IT Support team requiring advanced support or when unable to collaborate with the maintenance team or operations team for resolution.
• Respond to wash‑down and equipment failures when requiring in‑field support.
• Lead system upgrades, migrations, and system rollouts.
• Document task completion and work orders as assigned.

Qualifications

• A Bachelor’s degree in Information Technology, Computer Science, or a related field; OR 5+ years of experience in an IT role.
• Strong knowledge of network infrastructure, POS systems, and advanced IT hardware/software.
• Knowledge in controls systems, low voltage, networking and camera systems.
• Certifications such as ITIL, CompTIA A+, Network+, or similar are a plus.
• Excellent communication, interpersonal, and problem‑solving skills.
• High travel requirement (estimated 85%)

Benefits

• Competitive compensation in base and bonus potential.
• Comprehensive health benefits (Medical, Dental & Vision).
• Paid time off in addition to company paid holidays.
• 401(k) retirement plan with company match.
• Company‑paid life insurance.
• Pathways to advancement.
• Mileage reimbursement for in‑field support.
• Free weekly car washes.

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast‑growing organization, come join our team!