IT Field Support Technician_Hillside

Gr8ttek; Hillside (IL); Presencial; USD 25 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dell/Lenovo training

Per diem

Pay-per-call

Resumo da oferta

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Illinois. You will perform hardware-focused break-fix services on client products and manage service calls from start to finish, reporting to the Territory Supervisor.

The ideal candidate has 1–2 years of relevant experience, owns a basic repair toolkit, and can lift up to 50 lbs. Dell/Lenovo paid certification training is provided, with a $40 per call base and $5 per diem potential.

Qualificações

• Typically requires technical school certification or equivalent.
• Ability to drive to client locations.
• Must own a basic repair tool kit.
• Lift up to 50 lbs and handle equipment.

Responsabilidades

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.

Conhecimentos

Communication skills

Customer service

Problem solving

Formação académica

Technical school certification

Descrição da oferta de emprego

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Dell/Lenovo paid certification training

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver's license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit