IT Field Support Technician_Portsmouth

Gr8ttek; Portsmouth (NH); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

$40 per call

$5 per call per diem

Dell/Lenovo certification training

Resumo da oferta

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. This role supports hardware‑focused, break fix services on client products, reporting to the Territory Supervisor.

You will diagnose issues, perform service calls, and ensure proper asset control and inventory handling. The position requires basic to moderate troubleshooting, and the ability to work within established guidelines.

Qualificações

• Technical school certification or equivalent required.
• 1–2 years of relevant field experience.
• Ability to lift and move equipment up to 50 lbs.
• Valid driver’s license and reliable transportation.

Responsabilidades

• Provide hardware break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Provide excellent customer service during service calls.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Control and return of assets and inventory.
• May provide guidance to colleagues.

Conhecimentos

Communication

Customer service

Troubleshooting

Mentoring

Formação académica

Technical school certification

Descrição da oferta de emprego

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

• Dell/Lenovo certification training

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit