IT Field Support Technician_Hillside

Gr8ttek, LLC; Hillside (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join the Infrastructure Delivery team in Illinois. You will perform hardware-focused, break-fix services on client products and troubleshoot per guidelines. You’ll handle service calls, communicate clearly with customers, and support asset management and administrative duties.

The role requires 1–2 years of relevant experience, a valid driver’s license, and ownership of a basic repair toolkit. Dell/Lenovo training may be provided.

Qualifications

• Technical certification or equivalent required.
• Ability to perform basic to moderately complex troubleshooting.
• Valid driver’s license and reliable transportation.
• Must own a basic repair tool kit.

Responsibilities

• Provide break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service during calls.
• Receive and dispatch service calls and manage scheduling.
• Complete administrative tasks for each call.
• Control and return of assets and inventory.

Skills

Customer service

Clear communication

Troubleshooting

Administrative tasks

Asset control

Team guidance

Flexibility

Education

Technical certification or equivalent

Tools

Repair toolkit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit