IT Field Support Technician_Pocatello

Gr8ttek; Pocatello (ID); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

$40 per call / $5 per call per diem

Dell/Lenovo paid certification training

Job summary

A technology solutions firm is seeking a Field Specialist in Pocatello, Idaho. This role involves providing hardware support and troubleshooting for various client products. Candidates must have a technical certification and 1-2 years of experience. Responsibilities include customer break-fix support, clear communication, and managing service call tasks. The position may also involve driving to client locations and requires reliable transportation and a valid driver's license. Competitive compensation includes $40 per call and additional training benefits.

Qualifications

• 1–2 years of relevant experience required.
• Must have a valid driver’s license.
• Must own reliable transportation with adequate insurance.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Complete all administrative tasks associated with each call.
• Control and return of assets and inventory.

Skills

Customer service skills

Clear communication

Troubleshooting

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. The position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Providing customer break‑fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Benefits

• $40 per call / $5 per call per diem
• Dell/Lenovo paid certification training

Requirements

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and/or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance (Additional requirements may exist if offer of employment is extended)
• Must own a basic repair tool kit