IT Field Support Technician_Bozeman

Gr8ttek; Bozeman (MT); On-site; USD 45,460 - 64,747; Full time

Benefits offered by this job

Dell/Lenovo paid certification training

$5 per call per diem

Job summary

A leading technology service provider is seeking a Field Specialist to join its Infrastructure Delivery team. This role involves performing hardware break-fix services and requires candidates to have technical school certification, strong problem-solving skills, and the ability to communicate effectively. Additional perks include Dell/Lenovo certification training and competitive pay of $40 per service call. The position allows for flexible calls and the requirement to drive to client sites in Montana.

Qualifications

• 1–2 years of relevant experience in a related field.
• Ability to drive to client locations and lift equipment up to 50 lbs.
• Valid driver's license and reliable transportation required.

Responsibilities

• Communicate clearly in written and verbal form.
• Receive and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Control and return of assets and inventory.
• Provide customer break-fix support for designated equipment.

Skills

Clear communication

Customer service skills

Basic troubleshooting

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Dell/Lenovo paid certification training.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Providing customer break‑fix support for designated equipment
• Possess excellent customer service skills

Benefits

$40 per call / $5 per call per diem

Dell/Lenovo paid certification training

Requirements

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit