IT Field Support Technician_New Castle

Gr8ttek, LLC; New Castle (DE); On-site; USD 45,000 - 65,000; Part time

Benefits offered by this job

$40 per call / $5 per call per diem

Dell/Lenovo certification training at

Job summary

Gr8ttek, LLC in Delaware is seeking a part-time Field Specialist to join its Infrastructure Delivery team. The role involves hardware break-fix support on diverse client products, with troubleshooting and repair at customer sites. Availability for calls M-F and a need to lift up to 50 lbs are required.

You should have 1–2 years of relevant experience, technical school certification or equivalent, a valid driver’s license, and your own basic repair toolkit.

Qualifications

• Technical school certification or equivalent is required.
• 1–2 years of relevant field experience preferred.
• Must have a valid driver’s license to travel to client sites.
• Must own a basic repair toolkit and be able to lift up to 50 lbs.

Responsibilities

• Provide hardware break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Accept and deliver service calls and complete related admin tasks.
• Manage asset and inventory control; may guide colleagues.

Skills

Customer service

Troubleshooting

Technical skills

Education

Technical school certification or equivalent

Tools

Repair toolkit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

**You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm**

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit