IT Field Support Technician_State College

Gr8ttek, LLC; State College (Centre County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Pay per call

Certification training

Job summary

Gr8ttek, LLC is looking for a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware break-fix services on client products, with troubleshooting and repair decisions guided by established procedures. You will be part of a team delivering reliable field support.

Expect travel to client locations, strong communication skills, and a focus on customer service. You will perform administrative tasks for each call and may mentor teammates as needed.

Qualifications

• Typically requires technical school certification or equivalent.
• 1–2 years of relevant field experience preferred.
• Ability to drive to client locations and lift up to 50 lbs.
• Own a basic repair tool kit and own transportation with insurance.

Responsibilities

• Provide hardware break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accept and deliver of all service calls assigned.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Clear communication

Driver's license

Physical fitness

Education

Technical school certification

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver's license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

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