IT Field Support/ IT Retail Field Tech

Harvey Nash; Newark (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401k match

Job summary

Harvey Nash Inc. is seeking an IT Field Support/IT Retail Field Tech for North Jersey, NJ. You will travel between stores, install hardware/software, and support retail IT systems. The role requires a willingness to travel, a valid NJ/NY driver’s license, and Spanish language ability.

You will be the first point of contact for store IT issues, train users, and escalate complex problems as needed. Strong organizational and customer-service skills are essential.

Qualifications

• College degree in IT or equivalent certifications.
• Bilingual in Spanish is a plus.
• Valid NJ/NY driver's license and clean driving record.

Responsibilities

• Provide first point of contact for support issues at all stores.
• Able to travel daily between stores.
• Process service tickets/work logs and train customers on applications and wireless peripherals.
• Troubleshoot and correct problems on site and handle hardware/software installs.

Skills

Written communication

Verbal communication

Self-starter

Network hardware

Telecommunications

Cat5-Cat6

RJ45 knowledge

Customer service

Detail oriented

Multi-project work

MS Office

Problem solving

Decision making

Initiative

Flexible schedule

Lifting 30 lbs

Spanish bilingual

Education

College degree in IT

Tools

SAP

Windows OS

Job description

Job Title: IT Field Support/ IT Retail Field Tech

Location: North Jersey, NJ with ZIP codes 070 through 079prefixes

Perm (FTE) role

Entry Level Criteria:

• Computerliterate, with a desire to learn telecommunications and cellulartechnology, Supermarket, Retail or POS experience is a plus.
• Willingto travel extensively; work nights or days only if needed; flexible withwork assignments
• ValidUS driver's license from NJ or NY state, and clean driving record.
• Bilingual in Spanish with owned vehicle/Car to perform this field support (Expenses/Mileage will be provided) .

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Job Details

Job Title: ITRetail Field Tech

Department: IT

Reports to: Service Desk & IT Retail Field Manager

We are a company of passionate people that think big, thinkdifferently, avoid complacency, and do the right thing for our members andrequire the right person that shares these values.

Summary:

Lead and follow all aspects of Retail Services policies,objectives, and initiatives in the field.Plan, co-ordinate and manage the activities of the assigned retail teamto maintain and enhance customer relationships and meet company objectives.

Job Description:

• Provide first point ofcontact for support issues at all stores.
• Able to travel dailybetween stores.
• Process servicetickets/work logs related to related problems, train customers ourapplications and various wireless peripherals
• Elevate complexissues/problems to appropriate team members
• Troubleshoot and correctproblems on site
• Perform scheduled hardwareand/or software installations.

• Assist stores with:
  • Desktop applications,maintenance, and troubleshooting.
  • Network Equipmentinstallation and troubleshooting (routers, switches, access points)
  • Software installation andtroubleshooting (SAP application, MS Office, Up-shop scale system,Windows etc.
  • Configure and/ortroubleshoot Zebra handhelds, network and label printers.

• Provide store training inhardware use and software applications.
• Work to gatherinformation, or resolve issue independently or collaboratively
• Quickly learn and retainrelevant system knowledge
• Support stores during Golive opening week.
• Respond to customerinquiries and problem solving in a professional and effective manner
• Provide feedback tomanager regarding service failures or customer concerns
• Maintain in depth workingknowledge of retail systems and process
• Perform other relatedduties as assigned

Qualifications:

• Education:
  • College degree in IT orEquivalent certifications.

SKILLS & EXPERIENCE

• Written and verbalcommunication skills.
• Must be a self-starterwith the ability to think and work independently.
• Knowledge in networkhardware or telecommunications, basic data communications troubleshoot,Cat5-Cat6 cable and RJ45 understanding.Capable of using equipment provided.
• Strong customer serviceskills.
• Well-organized and detailoriented.
• Ability to handle multipleprojects/responsibilities simultaneously.
• Proficiency in MS Officeapplications.
• Problem analysis andsolving.
• Strong decision making.
• Able to take Initiative,being flexible with schedule.
• Must be capable of liftingand/or carrying up to 30 lbs.
• Bilingual in Spanish is aplus.

A reasonable, good faith The anticipated base paycompensation range for this position is$50000to$55000

Benefits: Full time employees are eligibleFor Health Insurance, Paid Time Off, and 401k match

* The pay range listed above reflects the expectedstarting salary /Pay rate for this role. This range may be adjusted based onmarket conditions, location, and other relevant factors. The Company willdetermine the final starting salary/Pay rate in consultation with the selectedcandidate(s), in full compliance with applicable laws