IT Field Support Technician I

CoxHealth; Springfield (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking an IT Field Support Technician to provide on-site technical support for end-user hardware and software across the CoxHealth network in Springfield, MO. You will handle desktop, laptop, telephony, and basic networking issues, document resolutions, and work with minimal supervision.

Preferred qualifications include an associate degree in healthcare IT or related field and 1–3 years IT experience in healthcare.

Qualifications

• Minimum 1–3 years healthcare or IT-related work experience.
• Preferred: Associate degree in healthcare information technology, Computer Science, Information Technology, or related field.
• Knowledge of computer hardware and TCP/IP networking.
• Excellent written and oral communication skills.

Responsibilities

• Provide routine, technical support for desktop, laptop, telephony, and network systems onsite.
• Troubleshoot issues and document resolutions with support as needed.
• Participate in knowledge-transfer forums to identify and resolve problems; coordinate installations, upgrades, software and hardware, and OS configurations.
• Repair or replace defective equipment with support as needed.

Skills

Computer hardware

TCP/IP networking

Communication

Interpersonal skills

Initiative

Education

Associate degree

Healthcare IT/CS/IT field

Job description

Facility:CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807Department:1705 IT End UserScheduled Weekly Hours:40Hours:8:00 AM - 5:00PM + On Call RotationWork Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The IT Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. The position provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed while also repairing or replacing defective equipment with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.Education: • Preferred: Associate degree in healthcare information technology, Computer Science, Information Technology, or related field. Experience: • Required: Minimum of 1-3 years healthcare or IT-related work experience OR Associate degree in healthcare information technology, Computer Science, Information Technology, or related field. Skills: Knowledge of computer hardware Exceptional written and oral communication skills Exceptional interpersonal skills Understanding of TCP/IP based networking Work well with minimal supervision showing clear direction and initiative Licensure/Certification/Registration: N/A