IT Field Support Technician_Fairmont

Gr8ttek, LLC; Fairmont (MN); On-site; USD 18,000 - 30,000; Part time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT 

NO COST TO YOU

Job summary

Gr8ttek, LLC is seeking a part-time Field Specialist to join the Infrastructure Delivery team. The role involves hardware-focused break-fix services on client products and requires basic to moderately complex troubleshooting.

You will work under the Territory Supervisor and handle service calls with attention to department guidelines. The position emphasizes strong customer service and clear communication, with responsibilities that include admin tasks and asset control.

Qualifications

• Technical school certification or equivalent required.
• 1–2 years of relevant experience.
• Valid driver’s license required.
• Ability to lift and move equipment up to 50 lbs.
• Reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service.
• Accept and manage all assigned service calls.
• Complete all administrative tasks for each call.
• Ensure asset control and inventory return.
• Assist with additional duties to meet business needs.
• May guide fellow technicians.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Education

Technical school certification

Tools

Repair toolkit

Basic tools

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit