IT Field Support Technician_Moonachie

Gr8ttek, LLC; Moonachie (NJ); On-site; USD 40,000 - 52,000; Part time

Job summary

Gr8ttek, LLC in Moonachie, NJ, is seeking a part-time Field Specialist to join its Infrastructure Delivery team. The role focuses on hardware break-fix services at client sites, requiring basic to moderately complex troubleshooting and timely communication.

You must be able to drive to client locations, lift up to 50 lbs, and own a basic repair toolkit. The role offers per-call compensation ($40 per call plus $5 per call per diem) and Dell/Lenovo certification training at no cost.

Qualifications

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Must own a basic repair tool kit.
• Ability to drive to client locations.
• Valid driver’s license and reliable transportation.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Tech certification

Driver's license

Lift 50 lbs

Repair toolkit

Customer service

Travel to client sites

Communicate clearly

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

**You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm**

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit