IT Field Support Technician_Charleston

Gr8ttek; Charleston (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused, break-fix services at client sites and troubleshoot to resolve issues following company guidelines.

Reporting to the Territory Supervisor, you will coordinate with teams, handle service calls, manage assets and inventory, and maintain clear communication with customers.

Qualifications

• Technical school certification or equivalent.
• 1-2 years of relevant experience.
• Valid driver’s license and reliable transportation.
• Own a basic repair tool kit.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service.
• Accept and complete service calls assigned.
• Complete all administrative tasks for each call.
• Control and return assets and inventory.
• Take on other duties as needed.
• Possibly provide guidance to colleagues.

Skills

Customer service

Written communication

Verbal communication

Troubleshooting

Analytical skills

Education

Technical school certification

Tools

Repair toolkit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

$40 per call/$5 per call per diem

Responsibilities And Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit