IT Field Support Technician

Mercer Cluster; Macon (GA); Presencial; USD 11.000 - 16.000; A tiempo parcial

Descripción de la vacante

Mercer Cluster is seeking an IT Field Support Technician for the Macon Campus. This student role is part-time with a scheduled 10 hours per week, starting 08/17/2026 and ending 05/07/2027.

You will install, maintain, and support hardware and software, providing on-site assistance to faculty and staff. Candidates should have computer support and customer service experience, excellent communication skills, and the ability to lift up to 25 lbs.

Formación

• Experience in computer support and customer service preferred.
• Strong written and verbal communication skills.
• Ability to lift up to 25 lbs as needed.

Responsabilidades

• Install, maintain, and support computer hardware and software.
• Provide on-site IT support for faculty and staff.
• Answer phone and email inquiries and triage issues.

Conocimientos

Customer service

Computer support

Written/verbal comms

Descripción del empleo

IT Field Support Technician# Student Employment## IT Field Support TechnicianApply: Macon Campus: Part time: Posted 30+ Days Ago: JR104191# **Application Instructions:****Active Student Employees:** If you are a current Student Employee or have previously worked in a student position, you must apply from your existing **Workday** account. **Do not apply from the external careers website**. Log in to **Workday** and type **Find Jobs in the search**. Locate the position and click **Apply**.**External Applicants:** Please upload your **resume** on the **Apply** screen. Your application will automatically populate your resume details, and you may verify and update data on the **My Information** page. IMPORTANT: Please review the job posting and fully complete all sections of the application. ***You will not be able to modify your application after you submit it*.****Job Family:**Student Regular Wage, Student Work Study**Department:**Information Technology**Supervisor:**John Bonner**Job Title:**IT Field Support Technician**Job Description:**Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for faculty and staff but may also include answering phone calls and emailsRequires computer support experience\\knowledge along with prior customer service experience preferred. Must have excellent written and verbal communication skills and proven analytical and problem-solving skills. Must have the ability to carry up to 25 lbs. for short distances. \\*\\*Candidates without computer experience will not be considered for this positionPay Rate: $10.00**Scheduled Hours:**10**Start Date:**08/17/2026**End Date:**05/7/2027