Desktop Support Specialist

HCLTech; Ypsilanti (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an IT Support Specialist to provide frontline technical support across desktops, laptops, and peripherals at our Michigan facilities. You will diagnose hardware issues, assist end users, and ensure service requests are addressed efficiently while maintaining a high standard of customer service.

The role requires strong problem-solving, solid knowledge of Windows and macOS, and the ability to work with minimal supervision in a fast-paced environment.

Qualifications

• Must possess strong customer service, consulting and training skills.
• Experience troubleshooting and repairing desktop and laptop hardware in the field or related environment.
• Basic understanding of networks, Intel servers, and telecom systems.
• Strong break/fix skills for desktops, workstations, notebooks and tablets.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong Windows operating system troubleshooting skills.
• Strong macOS troubleshooting skills (Big Sur+).
• Excellent problem-solving and critical-thinking abilities.
• Strong written and verbal communication skills.
• Self-motivated with ability to work independently.
• Detail- and process-oriented mindset.
• Ability to walk long distances across large facilities.
• Must pass a background security check.
• Valid driver’s license and reliable transportation.

Skills

Customer service

Troubleshooting hardware

Networking basics

Desktop/laptop repair

Microsoft Office

Windows troubleshooting

macOS troubleshooting

Problem solving

Communication

Independent work

Attention to detail

Mobility/long walks in facilities

Background check

Driver's license

Education

CompTIA A+ or equivalent

Microsoft MCSA (Windows 7/8/10)

Networking certifications (CCNA/CCNP)

Tools

ServiceNow

Smart IT

IT Connect

SCCM

Remote PC control

Video conferencing tools

Job description

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

What Will Make a Candidate Stand Out

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
• CompTIA A+ or equivalent
• Microsoft MCSA (Windows 7, 8, or 10)
• Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.