Desktop Support Specialist

HCLTech; Lima (OH); On-site; USD 40,000 - 66,000; Full time

Job summary

HCLTech in Lima, Ohio is seeking an on-site IT Support Technician to provide hands-on hardware and software troubleshooting for desktops, laptops, and tablets, with a strong customer-service orientation.

The role requires basic networking knowledge, Windows and macOS troubleshooting, and the ability to work independently in a large facility. A background check and a valid driver’s license are required; benefits and career growth opportunities are available.

Qualifications

• Must possess a professional demeanor with strong customer service, consulting, and training skills.
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment.
• Basic understanding of networks, Intel servers, and telecom systems.

Responsibilities

• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong Microsoft Windows operating system troubleshooting skills.
• Strong macOS troubleshooting skills (Big Sur and above).
• Excellent problem-solving and critical-thinking abilities.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Detail- and process-oriented mindset.

Skills

Customer service

Troubleshooting

Hardware repair

Network basics

Dell devices

Office suite

Windows troubleshooting

macOS troubleshooting

Communication

Independent work

Detail-oriented

Background check readiness

Driver's license

Tools

ServiceNow

Smart IT

IT Connect

SCCM

Remote PC control

Video conferencing tools

Job description

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

What Will Make a Candidate Stand Out

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
• CompTIA A+ or equivalent
• Microsoft MCSA (Windows 7, 8, or 10)
• Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.