IT Field Support Specialist — Laptop Lifecycle & Docs

Delta Electronics Americas; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Life at Delta

Job summary

Delta Electronics Americas is seeking an IT Support professional to provide first-line IT equipment support to field engineers and approved providers. The role requires ownership of laptop deployment, lifecycle management, and training material preparation while collaborating with the IT Infrastructure team to enhance tools and processes.

The candidate should bring 4–5 years of IT client services and infrastructure experience, plus strong communication and customer service skills.

Qualifications

• 4–5 years of strong IT client services support and IT infrastructure experience.
• Good communication and customer service skills.

Responsibilities

• Provide first-line IT equipment support for field engineers and approved service providers (3rd party contractors).
• Become subject matter expert on all Delta service teams’ procedures and processes.
• Maintain laptop and peripheral inventory to support operations and audits.
• Manage all aspects of laptop deployment (prepare, pack, ship, track, and receive).
• Manage and enhance laptop lifecycle: quarterly returns for updates, inspection, imaging or re-imaging.
• Prepare documentation to train field engineers and approved providers on laptop usage as needed.
• Maintain, update and distribute SOP documentation.
• Collaborate with local IT Infrastructure team.
• Identify and implement improvements to existing tools and processes.

Skills

IT service desk

IT infrastructure

customer service

Job description

Delta Electronics Americas is seeking an IT Support professional to provide first-line IT equipment support to field engineers and approved providers. The role requires ownership of laptop deployment, lifecycle management, and training material preparation while collaborating with the IT Infrastructure team to enhance tools and processes.

The candidate should bring 4–5 years of IT client services and infrastructure experience, plus strong communication and customer service skills.