FSE-ASP IT Support Tech

Delta Electronics Americas; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Life at Delta

Job summary

Delta Electronics Americas is seeking an IT Support professional to provide first-line IT equipment support to field engineers and approved providers. The role requires ownership of laptop deployment, lifecycle management, and training material preparation while collaborating with the IT Infrastructure team to enhance tools and processes.

The candidate should bring 4–5 years of IT client services and infrastructure experience, plus strong communication and customer service skills.

Qualifications

• 4–5 years of strong IT client services support and IT infrastructure experience.
• Good communication and customer service skills.

Responsibilities

• Provide first-line IT equipment support for field engineers and approved service providers (3rd party contractors).
• Become subject matter expert on all Delta service teams’ procedures and processes.
• Maintain laptop and peripheral inventory to support operations and audits.
• Manage all aspects of laptop deployment (prepare, pack, ship, track, and receive).
• Manage and enhance laptop lifecycle: quarterly returns for updates, inspection, imaging or re-imaging.
• Prepare documentation to train field engineers and approved providers on laptop usage as needed.
• Maintain, update and distribute SOP documentation.
• Collaborate with local IT Infrastructure team.
• Identify and implement improvements to existing tools and processes.

Skills

IT service desk

IT infrastructure

customer service

Job description

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.Key Responsibilities

• First-line IT equipment support for field engineers and approved service providers (3rd party contractors).
• Become subject matter expert on all Delta service teams’ procedures and processes
• Maintain laptop and peripheral inventory accurately to support operations and audits
• Manage all aspects of laptop deployment (prepare, pack, ship, track, and receive)
• Manage and enhance laptop lifecycle: periodic (quarterly) return for updates, inspection, imaging or re-imaging.
• Prepare documentation needed to train field engineers and approved service providers on the use of the laptops as needed.
• Maintain, enhance, create, update, and distribute documentation for standard operating procedures.
• Collaborate with local IT Infrastructure team.
• Identify and execute improvements and enhancements to the existing tools and processes

Minimum Qualifications 4-5 years strong IT Client Services Support and IT Infrastructure experience, willingness to work, good communication, and actual or potential customer service skills.Preferred Qualifications Specific program experience from IT domain.Benefit at Delta Electronics AmericasBenefit at Delta Electronics Americas: Life at DeltaEEO Statement Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.