Field Service Engineer (UPS & Data Center)

Delta Electronics Americas; Washington; On-site; USD 40,000 - 76,000; Full time

Job summary

Delta Electronics Americas is seeking a recent graduate or entry-level engineer to support mission-critical UPS power and HVAC systems across data centers, telecoms, and energy infrastructure. You will train extensively, work in the field alongside seasoned engineers, and perform troubleshooting, preventive maintenance, and repairs.

The role requires significant travel (about 80%), with local support in assigned markets and potential international travel for training or deployments.

Qualifications

• B.S./B.A. in Electrical Engineering or related technical discipline is required.
• Hands-on experience in technical support, field service, or product repair in power electronics, UPS systems, data center infrastructure, or industrial automation is preferred.

Responsibilities

• Provide rapid, expert-level technical support to internal repair technicians and external customers.
• Triage inquiries, process RMAs, and guide customers through troubleshooting with urgency and precision.
• Inspect, diagnose and evaluate returned goods; document findings for failure analysis.
• Own open support cases end-to-end with defined SLA to ensure customer satisfaction.
• Author and maintain troubleshooting guides and knowledge base articles to enable faster resolutions.
• Travel as required to customer sites and participate in training or deployments.

Skills

Technical support experience

Field service

Power electronics

UPS systems

Data center infrastructure

Education

B.S./B.A. in Electrical Engineering

Job description

Delta Electronics Americas is seeking a recent graduate or entry-level engineer to support mission-critical UPS power and HVAC systems across data centers, telecoms, and energy infrastructure. You will train extensively, work in the field alongside seasoned engineers, and perform troubleshooting, preventive maintenance, and repairs.

The role requires significant travel (about 80%), with local support in assigned markets and potential international travel for training or deployments.