IT Field Support Specialist 2

T-Rex Solutions; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO

Parental leave

Health insurance

Vision & Dental

Tuition reimbursement

401(k) match

Job summary

T-Rex Solutions is seeking a fully cleared IT Field Support Specialist to support critical national security infrastructure in the Columbia, MD area. The role involves delivering Tier 2/3 IT support for workstations, servers, printers, and teleconferencing equipment, both on-site and remotely.

Responsibilities include troubleshooting, repairing, and testing hardware to maximize uptime and performance. The position requires active TS/SCI w/ FSP clearance and a strong customer-service mindset.

Qualifications

• Active TS/SCI w/ FSP security clearance required.
• Ability to deliver Tier 2 and 3 support for IT hardware and peripherals.

Responsibilities

• Provide Tier 2/3 IT support for workstations, servers, printers, and teleconferencing equipment.
• Troubleshoot, repair, and test hardware on-site and remotely to minimize downtime.

Skills

Tier 2/3 support

Hardware troubleshooting

Remote support

On-site support

Job description

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared IT Field Support Specialist 2to join our dynamic team in the Columbia, MD area.

Responsibilities:

• Advanced Technical Support:
  Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

Requirements:

• Minimum Education and Experience:
• Active TS/SCI w/ FSP

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee’s personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $60,000-$80,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including:

• PTO available to use immediately upon joining (prorated based on start date)
• paid parental leave
• individual and family health, vision, and dental benefits
• annual budget for training, professional development and tuition reimbursement
• and a 401(k) plan with company match fully vested after 60 days of employment among other benefits