Outreach SME 4

T-Rex Solutions, LLC; Maryland; On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

PTO available immediately

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training and professional development

401(k) plan with company match

Job summary

T-Rex Solutions, LLC is seeking a fully cleared Outreach SME4 to work on a program in Annapolis Junction, Maryland, supporting the Intelligence Community. This position involves troubleshooting system issues, providing user guidance, and maintaining a ticket-tracking system.

Founded in 1999, T-Rex is committed to delivering innovative solutions and maintaining a supportive work culture. The role offers a competitive salary between $160,000 - $200,000, with comprehensive health benefits and a robust 401(k) plan.

Qualifications

• Strong troubleshooting skills and experience with corrective maintenance.
• Ability to provide clear user guidance and support.
• Experience in help desk environments is appreciated.

Responsibilities

• Troubleshoot system issues and perform first-level maintenance.
• Address complex user questions and provide guidance.
• Maintain and update the ticket-tracking system.

Skills

Troubleshooting

User guidance

Help desk support

Operational updates

SOP and SLA adherence

Ticket tracking

Job description

T-Rex is looking for a fully cleared Outreach SME4 to work on a program in the Annapolis Junction, Maryland area in support of the Intelligence Community.

Responsibilities

• Troubleshoot system issues and perform first‑level corrective maintenance.
• Address complex user questions and provide clear guidance.
• Support other help desk technicians when advanced assistance is needed.
• Deliver concise operational updates to customer teams.
• Follow and maintain SOPs and SLAs.
• Maintain and update the ticket‑tracking system.

Position Details

This Position Is An Onsite Role.

T‑Rex Overview

Established in 1999, T‑Rex Solutions, LLC is a proven mid‑tier business providing data‑centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T‑Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T‑Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T‑Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T‑Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T‑Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $160,000 - $200,000. Please note that the salary information is a general guideline only. T‑Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T‑Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including:

• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• 401(k) plan with company match fully vested after 60 days of employment among other benefits.