IT Field Support Analyst III — On‑Site, Travel Ready

WM; Burnsville (MN); On-site; USD 85,000 - 124,000; Full time

Benefits offered by this job

Medical Insurance

Stock Purchase Plan

Paid Time Off

Job summary

WM is seeking a Digital Field Analyst in Minnesota to configure and deploy software across desktop and mobile environments. You will provide advanced end-user computing support, diagnose complex issues, and escalate where needed to ensure timely resolution.

The role involves on-site travel to market area sites, collaboration with internal teams, and delivering high-touch customer IT support to end users in field locations.

Qualifications

• Bachelor's degree in CS/MIS or equivalent; 4 years experience if no degree.
• 5 years of relevant work experience required.

Responsibilities

• Lead complex IT issues to timely completion.
• Provide advanced end-user computing support and installations.
• Diagnose and resolve complex desktop and application issues.
• Travel to market area sites for on-site support.
• Coordinate with internal teams and vendors as needed.
• Document incidents and resolutions for teams and management.

Skills

End-user support

Network troubleshooting

PC hardware

Diagnostic skills

Communication

Customer service

ServiceNow usage

ITIL familiarity

Education

Bachelor's degree in CS/MIS

High school diploma + 4 years exp

Tools

ServiceNow

Microsoft 365

POS systems

Job description

WM is seeking a Digital Field Analyst in Minnesota to configure and deploy software across desktop and mobile environments. You will provide advanced end-user computing support, diagnose complex issues, and escalate where needed to ensure timely resolution.

The role involves on-site travel to market area sites, collaboration with internal teams, and delivering high-touch customer IT support to end users in field locations.