IT Field Specialist II

Express Wash Concepts LLC; Wagram (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Discretionary year-end bonus

Paid vacation

Health care benefits

401k with company match

Job summary

Express Wash Concepts LLC seeks an IT Field Specialist to install, mount, and commission IT infrastructure at new car wash locations and provide ongoing maintenance across our network.

This role requires extensive travel to Ohio, Virginia, Pennsylvania, and Michigan, plus strong troubleshooting, hardware, and networking skills. You will work closely with site teams to ensure reliable IT operations and compliance with safety standards.

Qualifications

• High school diploma or equivalent required.
• Associates degree in IT or related field preferred.
• Strong knowledge of computer hardware, software, and networking.

Responsibilities

• Lead IT infrastructure installation for new site builds from construction to go-live.
• Provide ongoing maintenance and support across all locations.
• Coordinate with vendors and contractors during new site construction phases.
• Travel extensively to sites across Ohio, Virginia, Pennsylvania, and Michigan.
• Diagnose and troubleshoot IT software and hardware issues.

Skills

Troubleshooting

Problem solving

Communication

Independent work

Team work

Networking

Hardware knowledge

Driver's license

Education

High school diploma or equivalent

Associates degree in IT or related field

Tools

Servers & networking gear

Power tools

Server racks

Job description

Location:13375 National Road SW, Etna, Ohio, 43068Job Description:Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.Discover the benefits of joining Express Wash ConceptsCompetitive wages: Enjoy a compensation package reflecting your skills and dedication.Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.Unlimited Wash Club Membership: Keep your vehicle looking its best.Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.HSA contribution: $1,000/year (with qualifying plan).Secure future: 401k with up to 4% company match.Educational reimbursement: Up to $5,250 annually to support ongoing learning and development.Essential duties and responsibilitiesAs an IT Field Specialist, your role will be split evenly between supporting new site builds and special projects — installing, mounting, and commissioning IT infrastructure at newly constructed car wash locations — and providing ongoing maintenance and support for IT systems and equipment across our existing car wash locations.Express Wash Concept’s mission is to enhance our people, communities, and cars through the power of clean.New Site Builds & Special ProjectsServe as a primary, hands-on resource for new site builds, leading IT infrastructure installation from initial construction through site go-live.Assist with new site builds: Pull network cables and physically mount and connect servers, switches, routers, and other hardware components in server racks or cabinets.Support special IT projects across the site portfolio, including equipment rollouts, system upgrades, and other initiatives outside of routine maintenance.Coordinate with vendors and contractors during new site construction phases to ensure IT readiness for go-live.Install, configure, and test new equipment.Travel extensively to new build and existing sites across multiple states, including multi-day trips as needed to meet construction and installation timelines.Part sourcing and orderingSite Maintenance & SupportResponsible for IT maintenance and completion of service requests.Preventative maintenance on IT equipment and systems.Documentation of service, preventative maintenance, and corporate credit card expendituresDiagnose and troubleshoot technological, software, and hardware issues as reported by on-site staff.Repair or replace defective components and parts.Monitor system performance and security to identify and address potential vulnerabilities.Communicate effectively with on-site staff to understand their needs and address any concerns.Always adhere to all safety guidelines.Other duties as assigned.Required Skills/AbilitiesMust have a valid Driver’s License with a clean driving record.Troubleshooting/problem solving skills.Good communication and customer service.using power tools as needed.Ability to work independently and as a part of a team.Strong knowledge of computer hardware, software, and networking technologies.Education and ExperienceHighschool diploma or equivalent certificate.Associates degree in IT or other related field preferred.Physical RequirementsFrequent overnight and multi-day travel required to support new build projects across Ohio, Virginia, Pennsylvania, and Michigan.Must be able to travel on short notice to meet new construction and installation deadlines.Willingness to travel to multiple sites per day.Ability to stand, walk, bend, and lift for extended periods.Ability to lift 20 pounds consistently, occasionally up to 70 poundsAbility to work in various temperature conditions including cold and hot environments.Must wear safety equipment when required.On-call in event of emergenciesAbility to work weekends as needed.Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.