IT Field Specialist II

Express Wash Concepts; North Olmsted (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Discretionary year-end bonus

Unlimited Wash Club Membership

Paid vacation

Health care benefits

Job summary

Express Wash Concepts is seeking an IT Field Specialist II to install and maintain IT infrastructure at new car wash sites and to support existing locations. The role involves hands-on setup, testing, and coordination with vendors during new builds, with extensive travel across multiple states.

You will diagnose hardware/software issues, perform preventative maintenance, and ensure IT readiness for go-live while working with on-site staff and contractors.

Qualifications

• Requires high school diploma or equivalent; Associates degree preferred.
• Valid driver’s license with clean driving record.
• Strong troubleshooting and problem-solving abilities.
• Good communication and customer service skills.
• Ability to work independently and in a team as needed.

Responsibilities

• Assist new site builds by installing IT infrastructure from construction through go-live.
• Install, configure, test equipment; connect servers, switches, routers, and other hardware.
• Support special IT projects and equipment rollouts across the site portfolio.
• Perform preventative maintenance and service request completion at sites.
• Travel extensively to sites across multiple states (overnight or multi-day).
• Document service activities and equipment expenditures; monitor performance and security.

Skills

Troubleshooting

Communication

Driver's License

Power Tools

Independence

Teamwork

Networking basics

Education

High School Diploma

Associate's degree in IT

Job description

## IT Field Specialist IIApply: Etna, OH: Full time: Posted Today: R-103790**Location:**13375 National Road SW, Etna, Ohio, 43068**Job Description:****Express Wash Concepts** (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash. Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes. **Why Choose Express Wash Concepts?** We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean. **Discover the benefits of joining Express Wash Concepts*** Competitive wages: Enjoy a compensation package reflecting your skills and dedication.* Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.* Unlimited Wash Club Membership: Keep your vehicle looking its best.* Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.* Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.* HSA contribution: $1,000/year (with qualifying plan).* Secure future: 401k with up to 4% company match.* Educational reimbursement: Up to $5,250 annually to support ongoing learning and development. **Essential duties and responsibilities** As an IT Field Specialist, your role will be split evenly between supporting new site builds and special projects — installing, mounting, and commissioning IT infrastructure at newly constructed car wash locations — and providing ongoing maintenance and support for IT systems and equipment across our existing car wash locations. Express Wash Concept’s mission is to enhance our people, communities, and cars through the power of clean. **New Site Builds & Special Projects*** Serve as a primary, hands-on resource for new site builds, leading IT infrastructure installation from initial construction through site go-live.* Assist with new site builds: Pull network cables and physically mount and connect servers, switches, routers, and other hardware components in server racks or cabinets.* Support special IT projects across the site portfolio, including equipment rollouts, system upgrades, and other initiatives outside of routine maintenance.* Coordinate with vendors and contractors during new site construction phases to ensure IT readiness for go-live.* Install, configure, and test new equipment.* Travel extensively to new build and existing sites across multiple states, including multi-day trips as needed to meet construction and installation timelines.* Part sourcing and ordering **Site Maintenance & Support*** Responsible for IT maintenance and completion of service requests.* Preventative maintenance on IT equipment and systems.* Documentation of service, preventative maintenance, and corporate credit card expenditures* Diagnose and troubleshoot technological, software, and hardware issues as reported by on-site staff.* Repair or replace defective components and parts.* Monitor system performance and security to identify and address potential vulnerabilities.* Communicate effectively with on-site staff to understand their needs and address any concerns.* Always adhere to all safety guidelines.* Other duties as assigned. **Required Skills/Abilities*** Must have a valid Driver’s License with a clean driving record.* Troubleshooting/problem solving skills.* Good communication and customer service.* using power tools as needed.* Ability to work independently and as a part of a team.* Strong knowledge of computer hardware, software, and networking technologies.**Education and Experience*** Highschool diploma or equivalent certificate.* Associates degree in IT or other related field preferred. **Physical Requirements*** Frequent overnight and multi-day travel required to support new build projects across Ohio, Virginia, Pennsylvania, and Michigan.* Must be able to travel on short notice to meet new construction and installation deadlines.* Willingness to travel to multiple sites per day.* Ability to stand, walk, bend, and lift for extended periods.* Ability to lift 20 pounds consistently, occasionally up to 70 pounds* Ability to work in various temperature conditions including cold and hot environments.* Must wear safety equipment when required.* On-call in event of emergencies* Ability to work weekends as needed.