IT Field Services Manager — Desktop & Devices

University Of California, San Francisco; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

The University of California, San Francisco (UCSF) is seeking a Site Manager in IT Field Services to oversee Medical Center field technicians, supervise leads and supervisors, and report to the IT Field Services Associate Director.

You will deliver desktop support services, recruit and develop staff, handle escalations, coordinate service status, and collaborate on special projects, ensuring high customer satisfaction across service locations.

Qualifications

• Bachelor's degree in a related area and/or equivalent experience/training.
• 7-8 years' applicable business/technical support leadership experience in healthcare settings.
• Demonstrated experience leading change management activities and managing impact across a unit.
• Experience analyzing buy vs. build for IT products/services.
• Broad knowledge of IT service delivery and strategic planning.

Responsibilities

• Provide leadership to the desktop/field support teams, including hires, evaluations, and development.
• Resolve escalations and coordinate service status across locations.
• Manage staffing, budgets, and project initiatives; oversee hiring for supervisors.
• Collaborate with other IT managers and stakeholders on projects and resource planning.
• Participate in after-hours on-call rotation and ensure consistent service delivery.

Skills

Change management

Staff leadership

Customer service

Communication

Project coordination

Education

Bachelor's degree or equivalent

Job description

The University of California, San Francisco (UCSF) is seeking a Site Manager in IT Field Services to oversee Medical Center field technicians, supervise leads and supervisors, and report to the IT Field Services Associate Director.

You will deliver desktop support services, recruit and develop staff, handle escalations, coordinate service status, and collaborate on special projects, ensuring high customer satisfaction across service locations.