IT Field Service Technician

ZipRecruiter; Bothell (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a remote office role focused on printer maintenance and customer service. The candidate will manage onsite requests, improve customer satisfaction, and ensure compliance with service agreements. This position requires independent time management and self-directed training.

Qualifications

• Experience with printer maintenance and POS systems is necessary.
• Must have a valid Driver's License and reliable vehicle.

Responsibilities

• Serve as Point of Contact (POC) for onsite requests.
• Maintain and improve customer service and satisfaction.
• Manage and report metrics weekly.

Skills

Printer Maintenance

Customer Service

Time Management

Education

A+ Certification

Lexmark Certification

Job description

Job Description

Local travel required for daily dispatch, a valid Driver's License, a reliable vehicle, and the ability to pass a drug test and background check. A+ or Lexmark certifications are preferred but not required.

Experience with printer maintenance and POS systems is necessary. Work hours are Monday to Friday, 9 AM to 6 PM, with on-call rotation. This position is a virtual/remote office role. Candidates must be able to complete self-directed training and manage their time independently.

The position offers a salary of $21 per hour.

Responsibilities:

1. Serve as Point of Contact (POC) for onsite requests and manage all escalations.
2. Maintain and improve customer service, perception, and satisfaction.
3. Provide proficient and professional responses to customer and end-user requests.
4. Manage and report metrics weekly, including peripheral usage, badge loading errors, stock levels, and escalated tickets.
5. Restock IT cabinets across the campus.
6. Create dispatches as needed according to the approved SOP to maintain stock levels.
7. Complete all required training for compliance purposes.
8. Manage all Service Level Agreements (SLAs) to ensure 100% compliance.
9. Work directly with customers confidently and professionally.
10. Follow prescribed safety measures and procedures.

Company Description

At AA2IT, we deliver solutions that align with your business goals, built on innovation, backed by a team of experts, and guided by measurable outcomes.