IT Field Engineer I - Burlington, VT

I.T. Right, Inc - A VC3 Company; Williston (VT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

VC3, Inc. in Williston, VT is seeking an IT Field Engineer I to provide hands-on client-site support, troubleshooting hardware, software and network issues. You will follow VC3 standards, ensure timely resolutions, and communicate clearly with customers.

The role is full-time with a hybrid workplace and occasional on-call rotation. You will install and configure devices, assist with connectivity (VPN, RDS, DNS), document steps, and collaborate with local and remote VC3 staff.

Qualifications

• 2 years of relevant technical experience OR 1 year in VC3 Service Technician I or II.
• 2 years experience managing Windows Client Operating Systems (Windows 10/11), Microsoft Office 365, and Virus/Security.
• Familiarity with TCP/IP, DHCP, and DNS.
• Valid driver’s license and ability to drive to client sites.

Responsibilities

• Drive to client sites as scheduled and communicate delays.
• Install and set up computer hardware, software and peripherals.
• Troubleshoot onsite workstation and printer issues.
• Collaborate with VC3 staff for connectivity issues including VPN, RDS and Citrix.
• Educate clients on technical standards and best practices.
• Identify recurring issues and initiate problem tickets.
• Maintain accurate timesheets and notes of troubleshooting.
• Participate in the on-call rotation.

Skills

Technical experience

Windows OS

Office 365

Networking basics

Job description

Careers at IT Field Engineer I - Burlington, VT

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We\'re a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact You Will Have

In this role, you’ll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

Department Service Delivery Employment Type Full Time Location Williston, Vermont Workplace type Hybrid

What You Will Be Doing

• Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
• Install and set up new computer hardware, software and peripherals
• Troubleshoot and resolve onsite issues related to workstations and printers
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
• Educate and guide VC3 clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets for them
• Make recommendations to the VC3 team for improvements of supported hardware and software
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as assigned

The Tools You Bring

• Full-time access to a vehicle, a valid driver\'s license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada
• 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
• 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
• Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
• Own It - You have the courage to do what\'s right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
• Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

What’s In It For You

• Flexibility– We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it\u2019s today\u2019s needs or tomorrow\u2019s goals, we\u2019ve got you covered.
• Grow with Us – Whether you\u2019re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!

Want to know more about what it\'s like to be a Field Engineer? Take a look here!

About VC3, Inc.

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

Register Your Interest

Department Service Delivery Employment Type Full Time Location Williston, Vermont Workplace type Hybrid

View all opportunities at VC3, Inc.